Development of services for older people and customer guidanceLaajuus (5 cr)
Code: BJ00CT91
Objective
The student is familiar with service and customer guidance environments and can name the methods and modes of guidance. The student can use Resident Assessment Instrument (RAI) as a leadership tool and support and promote the success of the RAI from the perspective of managerial work. The student understands the diversity of older people's need for services and can examine the need for services in a multi-professional and extensive manner. The student can develop services using the latest scientific evidence and justifies their selected methods appropriately. The student is familiar with the theory and application methods of service design.
Content
• Methods and objectives of service and customer guidance for older people
• Assessment of the need for services
• RAI system to support the assessment of service needs and used as a leadership tool
• Service design
Qualifications
No previous studies required
Assessment criteria, satisfactory (1)
The student is familiar with service and customer guidance environments and can name some modes of guidance. The student is familiar with the Resident Assessment Instrument (RAI). The student understands the diversity of older people's need for services and can examine the need for services. The student can develop services and justifies their selected methods appropriately. The student is familiar with the theory and application methods of service design.
Assessment criteria, good (3)
The student is familiar with service and customer guidance environments and can name the methods and modes of guidance. The student can use the Resident Assessment Instrument (RAI) as a leadership tool. The student understands the diversity of older people's need for services and can examine the need for services in an extensive manner. The student can develop services using the latest scientific evidence and justifies their selected methods appropriately. The student is familiar with the theory and application methods of service design.
Assessment criteria, excellent (5)
The student is familiar with the environments of service and customer guidance and can name a versatile range of the methods and modes of guidance and select methods suitable for different situations in a justified manner. The student can use Resident Assessment Instrument (RAI) as a leadership tool and support and promote the success of the RAI from the perspective of managerial work. The student understands the diversity of older people's need for services and can examine the need for services in an extensive and critical manner. The student can develop services using the latest international scientific evidence and justifies their selected methods appropriately. The student is familiar with the theory and application methods of service design.
Enrollment
22.04.2024 - 30.09.2024
Timing
03.10.2024 - 31.12.2024
Credits
5 op
Virtual proportion (cr)
2.5 op
Teaching languages
- Finnish
Degree programmes
- Master’s Degree Programme in Applied Gerontology
Teachers
- Katri Turunen
- Virpi Salo
- Katariina Perttula
Student groups
-
YIKA23Master's Degree in Social Services and Health Care, Applied Gerontology
Objective
The student is familiar with service and customer guidance environments and can name the methods and modes of guidance. The student can use Resident Assessment Instrument (RAI) as a leadership tool and support and promote the success of the RAI from the perspective of managerial work. The student understands the diversity of older people's need for services and can examine the need for services in a multi-professional and extensive manner. The student can develop services using the latest scientific evidence and justifies their selected methods appropriately. The student is familiar with the theory and application methods of service design.
Content
• Methods and objectives of service and customer guidance for older people
• Assessment of the need for services
• RAI system to support the assessment of service needs and used as a leadership tool
• Service design
Evaluation scale
1-5
Assessment criteria, satisfactory (1)
The student is familiar with service and customer guidance environments and can name some modes of guidance. The student is familiar with the Resident Assessment Instrument (RAI). The student understands the diversity of older people's need for services and can examine the need for services. The student can develop services and justifies their selected methods appropriately. The student is familiar with the theory and application methods of service design.
Assessment criteria, good (3)
The student is familiar with service and customer guidance environments and can name the methods and modes of guidance. The student can use the Resident Assessment Instrument (RAI) as a leadership tool. The student understands the diversity of older people's need for services and can examine the need for services in an extensive manner. The student can develop services using the latest scientific evidence and justifies their selected methods appropriately. The student is familiar with the theory and application methods of service design.
Assessment criteria, excellent (5)
The student is familiar with the environments of service and customer guidance and can name a versatile range of the methods and modes of guidance and select methods suitable for different situations in a justified manner. The student can use Resident Assessment Instrument (RAI) as a leadership tool and support and promote the success of the RAI from the perspective of managerial work. The student understands the diversity of older people's need for services and can examine the need for services in an extensive and critical manner. The student can develop services using the latest international scientific evidence and justifies their selected methods appropriately. The student is familiar with the theory and application methods of service design.
Qualifications
No previous studies required
Enrollment
16.04.2022 - 07.09.2022
Timing
27.10.2022 - 08.12.2022
Credits
5 op
Teaching languages
- Finnish
Degree programmes
- Master’s Degree Programme in Applied Gerontology
Teachers
- Katri Turunen
- Katariina Perttula
Student groups
-
YIKA21Master's Degree Programme in Applied Gerontology
Objective
The student is familiar with service and customer guidance environments and can name the methods and modes of guidance. The student can use Resident Assessment Instrument (RAI) as a leadership tool and support and promote the success of the RAI from the perspective of managerial work. The student understands the diversity of older people's need for services and can examine the need for services in a multi-professional and extensive manner. The student can develop services using the latest scientific evidence and justifies their selected methods appropriately. The student is familiar with the theory and application methods of service design.
Content
• Methods and objectives of service and customer guidance for older people
• Assessment of the need for services
• RAI system to support the assessment of service needs and used as a leadership tool
• Service design
Evaluation scale
1-5
Assessment criteria, satisfactory (1)
The student is familiar with service and customer guidance environments and can name some modes of guidance. The student is familiar with the Resident Assessment Instrument (RAI). The student understands the diversity of older people's need for services and can examine the need for services. The student can develop services and justifies their selected methods appropriately. The student is familiar with the theory and application methods of service design.
Assessment criteria, good (3)
The student is familiar with service and customer guidance environments and can name the methods and modes of guidance. The student can use the Resident Assessment Instrument (RAI) as a leadership tool. The student understands the diversity of older people's need for services and can examine the need for services in an extensive manner. The student can develop services using the latest scientific evidence and justifies their selected methods appropriately. The student is familiar with the theory and application methods of service design.
Assessment criteria, excellent (5)
The student is familiar with the environments of service and customer guidance and can name a versatile range of the methods and modes of guidance and select methods suitable for different situations in a justified manner. The student can use Resident Assessment Instrument (RAI) as a leadership tool and support and promote the success of the RAI from the perspective of managerial work. The student understands the diversity of older people's need for services and can examine the need for services in an extensive and critical manner. The student can develop services using the latest international scientific evidence and justifies their selected methods appropriately. The student is familiar with the theory and application methods of service design.
Qualifications
No previous studies required