Study Guide

Objective

Student
- Masters key communication and interaction skills in the construction industry
- Understands the importance of internal communication in company’s operations
- Knows how to influence and convince the recipient
- Can speak and perform in key working life communication situations
- Knows how to act in everyday communication situations at work
- Knows how to shape the interaction according to the situation
- Knows how to write key documents of construction communication
- Knows how to act in meetings and negotiations
- Knows how to lead and participate in meetings of the construction industry
- Understands the importance of customer experience and knows how to act in a customer-oriented manner

Content

- Worklife Communication Skills
- Internal communication in the construction sector
- Influencing and convincing
- Speech and performance skills
- Daily communication in worklife
- Documents of the construction industry
- Meetings and negotiations
- Customer experience and customer orientation

Assessment criteria, satisfactory (1)

Communication is sender orientated; student is not able to take the objective, recipient or the situation into account sufficiently. The structure of the academic texts is disconnected and illogical. Argumentation is biased and scant. The student is not able to illustrate required parts of the texts sufficiently. Student is able to assess communication only from the viewpoint of the sender of the message.

Assessment criteria, good (3)

Student is able to take the objective, recipient and the situation into account in most parts. Student is able to uphold interaction and is able to recognize some cultural aspects of communication. The structure of the academic texts is mainly consistent and coherent. Argumentation is versatile and convincing. Student is able to illustrate required parts of the texts sufficiently. Student is able to assess his/her communication skills for the most part

Assessment criteria, excellent (5)

Student is very good at taking the objective, recipient and the situation into account. Student is able to perform in accordance with the agreed upon method. Interaction in communication situations is very skilled. The student recognizes the cultural aspects of communication. The structure of the academic texts complies with the given instructions, and is logical and cohesive. Argumentation is versatile and convincing and takes different viewpoints into account. The student is able to illustrate required parts of the texts effectively and in a considered way. Student is able to assess his/her communication skills with regard to professional field.