Study Guide

Objective

Students have command of goal-oriented long-term case management principles and practices. Using case management, students are able to focus and collect services to support clients in various life situations. Students know how to extensively assess clients' needs for services according to the ethical principles of social work. Students are familiar with the operating logic of service provision systems and different levels of case management. Students promote the implementation of the service package by networking and understand the importance of multi-professional co-operation.. They know how to coordinate services produced by the public, private and third sector. They use relevant professional methods in the case management process. Students know how to demonstrate their competence in multi-professional collaboration. They know how to seek information required in case management. Students are able to use digital services as part of case management and service coordination methods and practices.

Content

-- the concept and practice of case management
- assessing the client's need for services
- the case management process
- the client-centred approach as part of case management
- ethics in service coordination
- using public, private and third sector services in supporting clients' individual situation
- the operating principles and logic of the service provision systems
- documentation in service coordination
- multi-professional collaboration
- networking
- digital services as part of case management and service coordination methods and practices

Assessment criteria, satisfactory (1)

Students
- are able to recognize principles and concepts of systematic and persevering case management
- can recognize some principles of service system and they know how public, private and voluntary sector services can be fixed together by the means of case management
- have knowledge about professional methods in case management process
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, good (3)

Students
- have competence to use principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can use relevant professional methods in case management process
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, excellent (5)

Students
- have governance of principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can apply relevant professional methods in case management process
- have capacity to analyse the importance of multi-professional co-operation in case management
- have readiness to gain information required in case management

Materials

Helminen, Jari. Sosiaaliohjauksen tekijät ja tehtävät. (2022)
Blommila Karri, Juntunen Milla, Kosunen Sirkka (toim,) Puheenvuoroja palveluohjauksesta. (2022). Suomen palveluohjausyhdistysSPO ry, Profami Oy.