Study Guide

Objective

Students can function according to etiquette in different situations in the business and working life as well in various festive events. Students can take others into consideration according to the rules of etiquette.

Content

- Concept of business etiquette
- Greeting people, making introductions, small talk, etc. in various situations
- Job interviews, meeting, various types of festive events
- Communication using various tools
- Dress codes and other forms of expression
- Table manners
- Business gifts and other ways to show appreciation
- Observation of cultural differences

Materials

- material provided by the teacher

Teaching methods

- lectures and guided practice, group work, visit/visiting lecturer
- independent work

Employer connections

Work placement is not included in the course.

Student workload

- lectures and guided practice 20 h
- independent work 34 h

Evaluation scale

1-5

Assessment criteria, satisfactory (1)

The student has carried out work and participated as instructed. Students can function according to etiquette in different situations in the business and working life as well in various festive events.

Assessment criteria, good (3)

The student has carried out work well and participated actively. Students can function according to etiquette in different situations in the business and working life as well in various festive events. Students can take others into consideration according to the rules of etiquette.

Assessment criteria, excellent (5)

The student has carried out work to an excellent standard and participated actively and constructively. Students can function according to etiquette in different situations in the business and working life as well in various festive events. Students can take others into consideration according to the rules of etiquette.

Assessment methods and criteria

- portfolio, learning diary or report and presentation
- active participation in teaching

Qualifications

No previous studies are required.