Diploma of Higher Education, Library and Information Services
Diploma of Higher Education in Library and Information Services
Diploma of Higher Education in Library and Information Services
Diploma of Higher Education in Library and Information Services
Diploma of Higher Education in Library and Information Services
Enrollment
01.01.2024 - 31.01.2024
Timing
08.01.2024 - 24.05.2024
Credits
5 op
Virtual proportion (cr)
5 op
Teaching languages
- Finnish
Degree programmes
- Diploma of Higher Education, Library and Information Services
Teachers
- Terhi Mustakangas
Student groups
-
KITI22
-
KITI21
-
KTDIPL24Kirjasto- ja tietopalvelualan korkeakouludiplomi
Objective
The student is able to
- define factors influencing customer behaviour and changes in it
- recognise the different customer groups of library and information service organisations, their infomration needs, and motives related to customership
- plan the way customer information should be collected and utilised at the library
- consider the operations and service development of a library from the perspective of customer-orientation and customer cooperation and recognise the features of a customer-oriented organisational culture
- renew concepts of customer work
- explain the role of customer relationship management as a modus operandi of the organisation
- define the key concepts and tools of customer relation management
Content
- customer relation management and related concepts
- different ways to consider customerships
- customer strategy, goals, indicators and evaluation related to customerships
- target groups and partnerships
- acquisition and exploitation of customer data
- customer cooperation and involving customers in participation
Materials
Almgren, Päivi, Jokitalo, Päivi (toim.) Kirjasto 2012 : asiakkaan asialla. Avain, 2011
Other materials will be handed out at the beginning of the course.
Evaluation scale
1-5
Assessment criteria, satisfactory (1)
1 to 2
The student is able to list the key areas and goals of customer relation management. The student recognises the key concepts of customer relation management and their content. The student is able to explain the importance of target-group thinking and customer data for customer relation management.
Assessment criteria, good (3)
3 to 4
The student is able to analyse customer relation management and it role for the development of operations. They understand customer strategy and are able to choose suitable customer targets, forms of engagement in participation and ways of collecting customer data for different customer groups. The student is able to mention new opportunities for customer relationship management.
Assessment criteria, excellent (5)
5
The student is able to analyse the present state of customer relation management and the prospects of customer-oriented operations in various ways. They can also explain their importance for the development of library operations. The student is able to implement forms of customer cooperation and the collection and utilisation of customerdraft a customer strategy, define the customer objetives, and consider the related indicators and evaluation methods.
Qualifications
The course of Customer service
Enrollment
01.08.2023 - 31.05.2024
Timing
01.08.2023 - 31.05.2024
Credits
10 op
Teaching languages
- Finnish
Degree programmes
- Diploma of Higher Education, Library and Information Services
Teachers
- Sari Mäkinen-Laitila
- Satu Salmela
Student groups
-
KTDIPL23Kirjasto- ja tietopalvelualan korkeakouludiplomi
Objective
Note: This course applies only to students with a Diploma in Library and Information Services.
The purpose of the Practical Training is to provide students will skills in independently finding a practical training placement based on their professional goals and making an employment contract with an employer, planning a training scheme together with the supervisor at the workplace, applying the knowledge and skills they have learned while studying in practice developing those skills. The Students will be working as an active, communicative members in the work community. They are able to n report about their practical training period according to the degree programme's set guidelines.
Content
Participation in the information sessions, finding a practical training placement and making an employment contract, Job orientation, Taking part in various duties as opportunities arise.
Compilation of a final report at the end.
Seminar presentation of the experiences encountered during practical training,
Evaluation scale
1-5
Assessment criteria, approved/failed
Pass:
The student has completed all the parts and tasks of practical training:
- participation in information events related to practical training
- the training is guided by a person designated by the place of training;
- search for a traineeship position and signing of a traineeship contract
- 7-week full-time practical training at the selected workplace
- Traineeship completed several days a week for your part-time job
- Trainee completed in one episode at the same place
- evaluation discussion at the workplace and submitting an evaluation form to the teacher in charge of practical training
- submission of a final report of the traineeship period
- participation in the final reporting event
Enrollment
01.01.2024 - 31.05.2025
Timing
01.06.2024 - 31.07.2025
Credits
10 op
Teaching languages
- Finnish
Degree programmes
- Diploma of Higher Education, Library and Information Services
Teachers
- Satu Salmela
Student groups
-
KTDIPL24Kirjasto- ja tietopalvelualan korkeakouludiplomi
Objective
Note: This course applies only to students with a Diploma in Library and Information Services.
The purpose of the Practical Training is to provide students will skills in independently finding a practical training placement based on their professional goals and making an employment contract with an employer, planning a training scheme together with the supervisor at the workplace, applying the knowledge and skills they have learned while studying in practice developing those skills. The Students will be working as an active, communicative members in the work community. They are able to n report about their practical training period according to the degree programme's set guidelines.
Content
Participation in the information sessions, finding a practical training placement and making an employment contract, Job orientation, Taking part in various duties as opportunities arise.
Compilation of a final report at the end.
Seminar presentation of the experiences encountered during practical training,
Evaluation scale
Passed/failed
Assessment criteria, approved/failed
Pass:
The student has completed all the parts and tasks of practical training:
- participation in information events related to practical training
- the training is guided by a person designated by the place of training;
- search for a traineeship position and signing of a traineeship contract
- 7-week full-time practical training at the selected workplace
- Traineeship completed several days a week for your part-time job
- Trainee completed in one episode at the same place
- evaluation discussion at the workplace and submitting an evaluation form to the teacher in charge of practical training
- submission of a final report of the traineeship period
- participation in the final reporting event
Enrollment
13.11.2023 - 21.02.2024
Timing
04.03.2024 - 26.05.2024
Credits
5 op
Virtual proportion (cr)
5 op
Teaching languages
- Finnish
Degree programmes
- Diploma of Higher Education, Library and Information Services
Teachers
- Päivi Jokitalo
Student groups
-
KTDIPL23Kirjasto- ja tietopalvelualan korkeakouludiplomi
Objective
Having completed the course the student is able to explain what multiliteracies mean. S(h)e is able to distinguish between literacies and analyze the role of media education from the promoting literacies point of view. The student is able to present the importance of different kinds of literacies in learning. The student is able to justife the importance of co-operation between the school and the library. Students are able to recognize the importance of media education and multiliteracy as part of their sustainability skills.
Content
- Multiliteracies
- The role of media education from the multiliteracies point of view
- Multiliteracies and the Basic Education Curriculum Reform 2016
- The meaning of informal learning in promoting literacies
- The role of the library in promoting literacies
- examples of library's media education
Materials
Ifla Media and Information Literacy Recommendations (2011) IFLA.
Mediakasvatus kirjastossa (2009). Seppo Verho, toim. Helsinki: BTJ Finland Oy.
Merilampi, Ritva-Sini (2014). Mediakasvatuksen perusteet. Helsinki: Avain.
Sormunen, Eero & Poikela, Esa (toim.) (2008) Informaatio, informaatiolukutaito ja oppiminen.
Other materials will be announced at the beginning of the course.
Evaluation scale
1-5
Assessment criteria, satisfactory (1)
1 to 2 = The student understands the importance of multiliteracies and media education for library work and for cooperation between libraries and schools. They know the basics of multiliteracies and the fundamentals of media education.
Assessment criteria, good (3)
3 to 4 = The student understands well the content, different areas and the importance of multiliteracies. They know well the methods of media education and are able to give examples of their utilization in library environment and in cooperation between libraries and schools. The student understands the connection between phenomenon-based learning and multiliteracies.
Assessment criteria, excellent (5)
5 = The student has an excellent understanding of the content, different areas and the importance of multiliteracies. The student is able to analyze the importance of media education in the promotion of multiliteracies. They know the share of multiliteracies in the curriculum of basic education and understands the relation between phenomenon-based learning and multiliteracies. The student is able to give reasons why cooperation between libraries and schools is important and to present and plan different forms of cooperation aimed at promoting multiliteracies.
Qualifications
No prerequisites.
Enrollment
17.04.2023 - 11.10.2023
Timing
23.10.2023 - 29.02.2024
Credits
5 op
Teaching languages
- Finnish
Seats
10 - 30
Degree programmes
- Diploma of Higher Education, Library and Information Services
Teachers
- Johanna Ikola
Student groups
-
KTDIPL23Kirjasto- ja tietopalvelualan korkeakouludiplomi
Objective
The student
- is able to create events for the event environment of a library
- understands the phases of event production and the most important matters for the success of the event
- make a feasible production plan based on the idea
- knows how to implement an event and act as a member of a production group
- is able to plan and implement an event in the library, taking into account the multidimensionality of sustainability
Content
Familiarization with the sectors of event production and implementation of a small-scale event at a library
Materials
To be announced at the beginning of the course
Evaluation scale
1-5
Assessment criteria, satisfactory (1)
1-2
The students implements an event at a library with support.
Assessment criteria, good (3)
3-4
The student understands the opportunities of a library as an event environment and independently implements there an appropriate event.
Assessment criteria, excellent (5)
5
The student understands the opportunities of alibrary as an event environment and independently implements there an appropriate and crearive event, the key goals of which are met.
Qualifications
No previous studies needed.
Further information
teacher team Kareinen, Jussi and Ikola, Johanna
Enrollment
01.01.2024 - 31.01.2024
Timing
01.01.2024 - 31.05.2024
Credits
5 op
Virtual proportion (cr)
5 op
Teaching languages
- Finnish
Degree programmes
- Diploma of Higher Education, Library and Information Services
Teachers
- Johanna Ikola
Student groups
-
KTDIPL24Kirjasto- ja tietopalvelualan korkeakouludiplomi
Objective
The student
- is able to create events for the event environment of a library
- understands the phases of event production and the most important matters for the success of the event
- make a feasible production plan based on the idea
- knows how to implement an event and act as a member of a production group
- is able to plan and implement an event in the library, taking into account the multidimensionality of sustainability
Content
Familiarization with the sectors of event production and implementation of a small-scale event at a library
Materials
To be announced at the beginning of the course
Evaluation scale
1-5
Assessment criteria, satisfactory (1)
1-2
The students implements an event at a library with support.
Assessment criteria, good (3)
3-4
The student understands the opportunities of a library as an event environment and independently implements there an appropriate event.
Assessment criteria, excellent (5)
5
The student understands the opportunities of alibrary as an event environment and independently implements there an appropriate and crearive event, the key goals of which are met.
Qualifications
No previous studies needed.
Further information
teacher team Kareinen, Jussi and Ikola, Johanna