Experience event through South OstrobothniaLaajuus (3 cr)
Code: XX00DM56
Objective
Student understands the preconditions for extraordinary customer experience and understands the diversity in producing extraordinary customer experiences. The student can implement a multisensorial and memorable food service concept. The student masters working in multidisciplinary project tasks and is able to evaluate the quality of experience production holistically.
Content
•event organization
•space and atmosphere
•food product
•program
•service path
Assessment criteria, approved/failed
The student knows the main principles of experience production and evaluates their significance in experience production.
The student is able to plan and implement a multi-sensory and memorable food event, taking into account resources and the theme of the experience.
In the planning and implementation of the service package, the student takes into account aspects related to the food product itself, the atmosphere, the customer's encounter and the management of the whole.