Study Guide

Objective

The course aims at adapting and developing communication skills to respond to the current global communication conditions. The student learns to understand others’ communication styles. The student will gain practical advice and tips on understanding international audience in English. As a result, the student will be able to select the right communication mode for maximum impact in different contexts.

The course provides the basic foundation and tools to become culturally competent. It develops an understanding of the cultural challenges that multicultural workplaces are facing. The aim is to enhance cultural sensitivity and competence as well as provide the student with practical tools to reduce cross-cultural misunderstanding and encourage positive cross-cultural working relationships in English.

Content

- language issues: English today
- cross-cultural communication issues
- communication at the workplace

Evaluation scale

1-5

Assessment criteria, satisfactory (1)

The student completes all course work, but has difficulty understanding and following the instructions. The level of the written and spoken English is understandable yet basic as studying and practicing the core terminology and concepts appropriate to the course topics remains inadequate. The student partially meets their learning objectives for the course.

Assessment criteria, good (3)

3: The student completes all assigned work on a generally good level. Their written and spoken English is understandable, but studying and practicing the core terminology and concepts appropriate to the course topics remains partly inadequate. The student meets their learning goals for most of the course.

4: The student completes all assigned work mostly of high quality in terms of both written and spoken English. The student meets their objectives for the course. The student shows signs of having studied and practiced the core English terminology and concepts appropriate to the course topics.

Assessment criteria, excellent (5)

The student completes all assigned work of high quality in terms of both written and spoken English. The student is able to present impressive, well-prepared tasks, materials and ideas in professional English using different communication channels. The student meets and occasionally exceeds their expected learning objectives for the course. The student clearly shows signs of having studied and practiced the core terminology and concepts appropriate to the course topics.