Study Guide

Objective

The student will know how to plan, evaluate and develop library services.

Content

- Introduction: Who decides on the library services and finances them?
- process of strategic planning
- evaluation of the quality of library services
- productization of library services
- design of forms of service and methods of user data acquisition and utilization
- projects as tools of development
- anticipation of the future

Qualifications

Basics of Library and Information Services

Assessment criteria, satisfactory (1)

1-2
- the student has participated as instructed
- the student can give a presentation about the development and evaluation of library services
- the student can evaluate the main library services with statistics and quality guidelines

Assessment criteria, good (3)

3-4
- the student has participated actively
- the student can give a good presentation about the development and evaluation of library services
- the student can evaluate the main library services with statistics and quality guidelines and make a development plan

Assessment criteria, excellent (5)

5
- the student has participated actively and constructively
- the student can give a good presentation about the development and evaluation of library services
- the student can evaluate the main library services with statistics and quality guidelines and make a true development plan

Materials

- Tuulaniemi, J. 2011. Palvelumuotoilu. Talentum.
- Juntunen, A. & Saarti, J. 2010. Kirjaston johtaminen. Avain.
- Bryson, J. 2011. Managing information services: a sustainable approach. Part II: Strategy and planning. Ebrary-collection: http://site.ebrary.com/lib/seamkebrary/detail.action?docID=10464442&p00=bryson
- Yleisten kirjastojen laatusuositus 2010. Available: http://www.minedu.fi/export/sites/default/OPM/Julkaisut/2010/liitteet/OKM20.pdf?lang=fi