Laajuus (3 cr)
Code: XX00DA12
Objective
Student
masters key communication and interaction skills in the construction industry
understands the importance of internal communication in company’s operations
knows how to influence and convince the recipient
can speak and perform in key working life communication situations
knows how to act in everyday communication situations at work
knows how to shape the interaction according to the situation
knows how to write key documents of construction communication
knows how to act in meetings and negotiations
knows how to lead and participate in meetings of the construction industry
understands the importance of customer experience and knows how to act in a customer-oriented manner
Content
Worklife Communication Skills
Internal communication in the construction sector
Influencing and convincing
Speech and performance skills
Daily communication in worklife
Documents of the construction industry
Meetings and negotiations
Customer experience and customer orientation