Negotiation Skills and PresentationLaajuus (3 cr)

Objective

Students master various negotiation strategies and tactics in sales work. The student is able to analyze his / her own communication skills and performances and to use personal branding as part of his / her presentation skills.

Content

- negotiation strategies and tactics
- argumentation and feedback
- communication tools
- personal branding as part of performance skills
- video CV

Qualifications

1. year communication and marketing studies

Assessment criteria, satisfactory (1)

The student knows how to argue but does not always know how to use it appropriately. The student has participated in the teaching, and he can use negotiation strategies and tactics as part of sales work. The student can satisfactorily analyze his own interaction skills and tactics, and communication is sender-oriented.

Assessment criteria, good (3)

The student knows how to argue and justify his claims appropriately. The student has participated actively and knows how to use various negotiation strategies and tactics as part of sales work. The student knows how to analyze his own interaction skills and performance and he knows how to maintain interaction.

Assessment criteria, excellent (5)

The student can argue versatile and convincingly. The student communicates skillfully and participates actively. The student has participated actively and knows how to make versatile use of various negotiation strategies and tactics in sales work. The student also knows how to comprehensively analyze his own interaction skills and his performance.

Materials

Kansanen, A. 2002. Neuvottelu- ja kokoustaito. Helsinki: WSOY.