Study Guide

Objective

The student knows the specifics of service and service delivery. The student recognizes the customer's expectations and is able to choose a functional service situation as required. The student is able to apply the behaviours and culture required in working life and customer service. The student masters the basic skills of service and alcohol serving. The student knows basic vocabulary and phrases in Finnish related to table setting and serving.

Content

- Basics of customer service
- Mainier and conduct culture
- Different service systems
- Basics of alcohol serving
- Alcohol passport

Assessment criteria, satisfactory (1)

The student understands both business and customer service etiquette. The student is aware of his or her own role as a service provider in a multicultural operating environment and identifies his or her own customer service capabilities. The student knows the basics of food service and alcohol serving.

Assessment criteria, good (3)

The student is able to take into account the working culture and customer service customs in his / her work. He is aware of his own role as a service provider in a multicultural operating environment and identifies his own customer service capabilities and is able to influence his own operations in the mentioned tasks. Student knows the basics of food service and alcohol serving well.

Assessment criteria, excellent (5)

The student is well aware of and takes into account the customary culture of working life and customer service in his / her work. He internalizes his / her responsible role as a service provider in a multicultural operating environment. The student knows the basic skills of serving and alcohol serving very well.