Improving the Quality of Service ProcessesLaajuus (4 op)
Tunnus: CA00DV05
Osaamistavoitteet
The student can identify, describe, analyze and develop the service processes and manufacturing processes of the organization. Student understands the objectives of the customer-oriented process design and effects on the quality and profitability of the service processes and manufacturing processes. Student can utilise different tools in the process design. The student controls the cost-efficient and sustainable supply process of the products and services.
Sisältö
Process design
Quality Management and assurance, quality systems
Sustainable supply process
Esitietovaatimukset
Foodstuffs and Nutrition
Food safety and microbiology
Development of Food Service Quality
Arviointikriteerit, tyydyttävä (1)
The student can identify the service processes and manufacturing processes of the organization. The student understands the objectives of the customer-oriented process design and effects on a service process and manufacturing process. The student knows the tools which are used in the process design. The student perceives the cost-efficient and sustainable supply process of the products and services.
Arviointikriteerit, hyvä (3)
Opiskelija osaa tunnistaa ja kuvata orThe student can identify and can describe the service processes and manufacturing processes of the organization. The student understands the objectives of the customer-oriented process design and effects on a service process and manufacturing process. The student can utilize different tools in the process design. The student controls the cost-efficient and sustainable supply process of the products and services.
Arviointikriteerit, kiitettävä (5)
The student can identify, can describe, can analyze and can develop the service processes and manufacturing processes of the organization. The student understands the objectives of the customer-oriented process design and effects on the quality and profitability of the service processes and manufacturing processes. The student can utilize different tools in the process design. The student controls the cost-efficient and sustainable supply process of the products and services.