Study Guide

Objective

Students will
- build up intercultural and digital communication competences.
- learn to understand the difference between physical and virtual communication.
- learn to understand how to set clear expectations and to manage language and cultural barriers with international teams working through case studies containing real life business situations.

Furthermore, students learn how to plan their negotiations as individuals, as well as by being parts of international negotiation teams. The featured role-playing exercises allow the student to practice applying the skills they should be learning in a simulated mock business negotiation.

Content

- the study of verbal and nonverbal communication techniques using English
- building business communication skills in English
- achieving business objectives in negotiations conducted in English

Evaluation scale

1-5

Assessment criteria, satisfactory (1)

Grade 1:
The student completes all assigned work but has difficulty meeting the objectives and expectations of the course. The student is able to communicate and negotiate in simple English using different communication channels. The level of the written and spoken English is basic as studying and practicing the key concepts and competences appropriate to the course topics remains inadequate. The student does not meet their expected learning goals for most of the course.

Grade 2:
The student completes all course work, but has some difficulty meeting the objectives and expectations of the course. The student is able to communicate and negotiate in basic level English using different communication channels. The level of the written and spoken English is understandable yet basic as studying and practicing the key concepts and competences appropriate to the course topics remains inadequate. The student partially meets their expected learning goals for the course.

Assessment criteria, good (3)

Grade 3:
The student completes all assigned work mostly of good quality in terms of both written and spoken English. The student is able to communicate and negotiate in English using different communication channels. His/her written and spoken English is understandable, but studying and practicing the key concepts and competences appropriate to the course topics remains a bit inadequate. The student meets most of their expected learning goals for the course.

Grade 4:
The student completes all assigned work mostly of high quality in terms of both written and spoken English. The student is able to communicate and negotiate in clear English using different communication channels. The student meets their expected learning goals for the course. The student demonstrates having studied and practiced the key concepts and competences appropriate to the course topics.

Assessment criteria, excellent (5)

Grade 5:
The student completes all assigned work of high quality in terms of both written and spoken English. The student is able to communicate and negotiate in clear English using different communication channels. The student meets and occasionally exceeds their expected learning goals for the course. The student clearly demonstrates having studied and practiced the key concepts and competences appropriate to the course topics.

Assessment methods and criteria

Receiving the credit requires active participation in at least three sets on classroom lessons.

Further information

The implementation will be conducted in an online environment to facilitate collaboration between SeAMK students and students representing a partner institution. The simulation activities include use of digital communication technology to experience a real-life intercultural environment.

Performance on negotiation exercises will be judged in relation to other students in the class playing the same roles. The exercises used in the class will generally involve role-playing, and the participation grade will reflect the extent to which the roles are effectively played. In all of the exercises, individuals will have roles assigned to them.