Service User Involvement (3 cr)

Evaluation scale

1-5

Objective

Students have adopted a reflective, research- and development-minded approach to work. They have research and development competence in user-centered development and co-creation. Students are able to define the idea and role of developing services by means of user involvement and co-creation. They know methods used in user-centered development and co-creation. Students know how to organise data collection in cooperation with service users, for example groups of service users, citizens' jury, research cooperation. Based on the results of the data collection, students are able to develop the services. They know how to communicate the results to decision-makers and to the public. Students are able to plan, implement, evaluate and report on client-centered development projects in the social field.

Content

- the idea of user-centered development and co-creation
-planning, implementation and evaluation of user-centered development process together with working life representatives
- communicating the results of user-centred development
- project evaluation and reporting

Materials

Ahonen, T. 2017: Palvelumuotoilu sotessa: palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.

Tuulaniemi, J. 2011. Palvelumuotoilu.

Yhdessä innovoimaan - osallistuva innovaatiotoiminta ja sen johtaminen sosiaali- ja terveysalan muutoksessa: Osuva-tutkimushankkeen loppuraportti. https://urn.fi/URN:ISBN:978-952-302-433-5.

Teaching methods

Lectures, independent studies, learning assignment

Employer connections

The course does not include practical training.

Student workload

80 hours

Assessment criteria, satisfactory (1)

The students
- are able to recognize reflective, research- and development-minded work orientation
- are able to describe the basic idea of user-centered development and co-creation
- are able to recognize different ways of implementation of user-centered development and co-creation
- can describe different reporting methods and information channels

Assessment criteria, good (3)

The students
- are able to apply reflective, research- and development-minded work orientation
- have capacities to compare different applications and implementing methods in user-centered service development and co-creation
- are able to use different ways to report and inform to different actors

Assessment criteria, excellent (5)

The students
- are able to broadly apply reflective, research- and development-minded work orientation
- have capacities to critically compare different applications of user-centered development and co-creation and analyse their usefulness in service development
- have knowledge, how to report and inform the results of development in varied ways to different actors