Quality Management (3 cr)

Evaluation scale

1-5

Objective

The student is able to understand the fundamental concepts of quality as a tool of industrial and business environment.

Accomplishment methods

Lectures about the contents above added with and exercise, the target of which is to design a quality manual for a fictive enterprise.

Content

- Introduction to quality management. What does this concept include?
- Quality standards, ISO 9000 and its derivatives, Malcom Baldridge quality award.
- Quality evaluation tools;
- Pareto analysis
- fishbone diagram
- FMEA
- QFD
- balance score card
- the Deming quality cycle, PDCA
- overview to the pioneers of quality, W. Deming, K. Ishikawa, J. Juran

Materials

Barrie G. Dale. 2016. Managing Quality. Sixth Edition
Lecturer's material

Teaching methods

Classroom teaching:lessons
Lessons include theory, exercises and tasks. In addition, independent studying will be required

Exam schedules

The options to complete the course will be explained at the beginning of the course
An optional exam will take place on the last lesson

Student workload

Estimated workload of a student: app. 81 hours
Classroom lessons: 21 hours

Assessment criteria, satisfactory (1)

The student can answer some of arbitrary questions about the contents described above. However, the student is not able to produce any deeper picture about the entire concept.

Assessment criteria, good (3)

The student is clearly showing capability to understand the entire concept. He or she can give a comprehensive answer to any question related to contents.

Assessment criteria, excellent (5)

In addition to what is required for grade 3-4 the exercise, quality manual, must represent a complete and realistic description of a real quality manual.

Further information

Material is in English