Quality Management (3 cr)
Code: KCIPSQM-3006
General information
- Enrollment
- 16.04.2022 - 31.10.2022
- Registration for the implementation has ended.
- Timing
- 24.10.2022 - 18.12.2022
- Implementation has ended.
- Number of ECTS credits allocated
- 3 cr
- Local portion
- 3 cr
- Mode of delivery
- Contact learning
- Unit
- SeAMK Study Affairs Services
- Campus
- SeAMK Seinäjoki, Frami
- Teaching languages
- English
- Degree programmes
- Bachelor of Engineering, Mechanical Engineering
- Professional Studies in Technology
- Teachers
- Pekka Lager
- Course
- KCIPSQM
Evaluation scale
1-5
Objective
The student is able to understand the fundamental concepts of quality as a tool of industrial and business environment.
Accomplishment methods
Lectures about the contents above added with and exercise, the target of which is to design a quality manual for a fictive enterprise.
Content
- Introduction to quality management. What does this concept include?
- Quality standards, ISO 9000 and its derivatives, Malcom Baldridge quality award.
- Quality evaluation tools;
- Pareto analysis
- fishbone diagram
- FMEA
- QFD
- balance score card
- the Deming quality cycle, PDCA
- overview to the pioneers of quality, W. Deming, K. Ishikawa, J. Juran
Materials
Barrie G. Dale. 2016. Managing Quality. Sixth Edition
Oakland John S. 2021.Total Quality Management and Operational Excellence. Fifth Edition
Lecturer's material
Teaching methods
Teaching is carried out as face-to-face teaching in the classroom. At the end of the course, a supervised exam is organized in the classroom. At the beginning of the course, there is an initial exam, where the students' starting level and learning goals are determined.
Learning in classes takes place as group work with the help of the exercises, material and guidance provided by the teacher. Learning is deepened with lessons and exercises done at home. Case learning is applied as a teaching method
Exam schedules
The options to complete the course will be explained at the beginning of the course
Exam will take place on the last lesson
Student workload
Estimated workload of a student: app. 81 hours
Classroom lessons: 21 hours
Assessment criteria, satisfactory (1)
The student can answer some of arbitrary questions about the contents described above. However, the student is not able to produce any deeper picture about the entire concept.
Assessment criteria, good (3)
The student is clearly showing capability to understand the entire concept. He or she can give a comprehensive answer to any question related to contents.
Assessment criteria, excellent (5)
In addition to what is required for grade 3-4 the exercise, quality manual, must represent a complete and realistic description of a real quality manual.
Further information
Material is in English