Siirry suoraan sisältöön

Customer Relationship Management (5 op)

Toteutuksen tunnus: 5D00CP55-3001

Toteutuksen perustiedot


Ilmoittautumisaika

01.05.2021 - 30.09.2021

Ajoitus

09.10.2021 - 31.12.2021

Laajuus

5 op

Yksikkö

SeAMK Liiketoiminta ja kulttuuri

Opetuskielet

  • Suomi

Tutkinto-ohjelma

  • Master's Degree Programme in International Business Management

Opettaja

  • Ville-Pekka Mäkeläinen

Opiskelijaryhmät

  • IMEIBM21F
    Master-level Exchange Programme in International Business Management
  • IBM20
    Tradenomi (ylempiAMK), International Business Management

Tavoitteet

Students are able to utilize relationship marketing as a strategic approach of marketing in the fields of business-to-business marketing, service marketing and durable goods. The course also focuses on building new and maintaining/developing current business relationships. Special attention will be given to CRM systems as a tool for customer relationship maintenance and management.

Sisältö

- relationship marketing in business to business sector
- services and durable goods area
- formation and maintenance of customer relationships
- management of customer relationships
- CRM systems

Arviointiasteikko

1-5

Arviointikriteerit, tyydyttävä (1)

The student has participated actively in the course. Student has shown in the course ability to comprehend the basic concepts of the course: Student has been able to use the basic concepts of the course in the case company?s assignment.

Arviointikriteerit, hyvä (3)

The student has carried out work very well and participated actively and constructively. Student has shown in the course ability to comprehend the concepts of the course and apply the concepts in practical business cases: Student has been able to develop solutions for the case company in the assignment of the course.

Arviointikriteerit, kiitettävä (5)

The student has carried out work to an excellent standard and participated actively and constructively. Student has shown in the course ability to comprehend the concepts of the course and apply the concepts in practical business cases: Student has been able to develop creative solutions in the assignment of the course.

Esitietovaatimukset

No prerequisites