Maintenance and repair workshop operation (2cr)
Course unit code: KC00CC99
General information
- Credits
- 2 cr
- Responsible person
- Ari Saunamäki
Objective
Upon completion of the course, student will
- understand the basics of repair shop designing.
- be able to explain repair shop processes.
- be competent in interpreting common key figures in repair shop.
- know how to suggest procedures for improving the operations in a repair shop.
- be able to define environmental issues concerning repair shop operations.
- be able to justify the significance of customer service
- be able to seek information on the subject.
Content
- Structures of repair shops
- Repair shop networks
- Furnishings and equipment in repair shops
- Repair shop processes
- Repair shop cost calculations, profitability and rationalization
- Waste disposal
- Customer service in repair shops
- Terms of repair and consumer protection
- Sustainable development in car field
Qualifications
No previous studies are required.
Assessment criteria, satisfactory (1)
Level 1-2: Student knows the basics of the knowledge objectives of the course.
Assessment criteria, good (3)
Level 3-4: Student knows the knowledge objectives of the course well.
Assessment criteria, excellent (5)
Level 5: Student knows the knowledge objectives of the course well and can apply their knowledge in practice.
Materials
- Field-related publications
- Lecturer's material