Opinto-opas

Tavoitteet

The student is able to understand the fundamental concepts of quality as a tool of industrial and business environment.

Sisältö

- Introduction to quality management. What does this concept include?
- Quality standards, ISO 9000 and its derivatives, Malcom Baldridge quality award.
- Quality evaluation tools;
- Pareto analysis
- fishbone diagram
- FMEA
- QFD
- balance score card
- the Deming quality cycle, PDCA
- overview to the pioneers of quality, W. Deming, K. Ishikawa, J. Juran

Oppimateriaalit

Barrie G. Dale. 2016. Managing Quality. Sixth Edition
Oakland John S. 2021.Total Quality Management and Operational Excellence. Fifth Edition
Lecturer's material

Opetusmenetelmät

Opetus toteutetaan lähiopetuksena luokassa. Kurssin lopussa järjestetään valvottu tentti luokkatilassa.. Kurssin alussa pidetään alkukoe, jossa selvitetään oppilaiden lähtötasoa ja oppimistavoitteita.
Oppiminen tunneilla tapahtuu ryhmätyöskentelynä opettajan antaman aiheen, materiaalin ja ohjauksen avulla. Oppimista syvennetään tunneilla ja kotona tehtävillä harjoituksilla. Case-oppimista sovelletaan opetusmenetelmänä.

Tenttien ajankohdat ja uusintamahdollisuudet

The options to complete the course will be explained at the beginning of the course
Exam will take place on the last lesson

Opiskelijan ajankäyttö ja kuormitus

Opiskelijan ajankäyttö n. 81 tuntia.
Luennot: 21 tuntia + tentti 2h

Arviointiasteikko

1-5

Arviointikriteerit, tyydyttävä (1)

The student can answer some of arbitrary questions about the contents described above. However, the student is not able to produce any deeper picture about the entire concept.

Arviointikriteerit, hyvä (3)

The student is clearly showing capability to understand the entire concept. He or she can give a comprehensive answer to any question related to contents.

Arviointikriteerit, kiitettävä (5)

In addition to what is required for grade 3-4 the exercise, quality manual, must represent a complete and realistic description of a real quality manual.

Arviointikriteerit, tyydyttävä (1-2)

Satisfactory (1-2). Student knows the basics of the knowledge objectives of the course.
The student can answer some of arbitrary questions about the contents described above. However, the student is not able to produce any deeper picture about the entire concept.

Arviointikriteerit, hyvä (3-4)

Good (3-4). Student knows the knowledge objectives of the course well. The student is clearly showing capability to understand the entire concept. He or she can give a comprehensive answer to any question related to contents.

Arviointikriteerit, kiitettävä (5)

Excellent (5). Student knows the knowledge objectives of the course well and can apply their knowledge in practice.