Quality Management (3 cr)

Evaluation scale

1-5

Objective

Upon completion of the course, students will
- Student can define different quality ideologies.
- Student can explain the basic concept of quality control.
- Student can use the common quality and lean tools.
- Student can identify quality costs and their significance.
- Student can present different quality systems and their structure and criteria of different quality awards

Content

- Significance of quality
- The history of quality and overview to the pioneers of quality (Deming, Ishikawa, Juran etc.)
- Total Quality Management
- Seven quality management principles
- Seven basic tools of quality
- Cost of poor quality (COPQ)
- Principles of Lean
- Most essential Lean tools (Kaizen, 5S, Muda, Andon, VSM, Visual Factory etc.)
- Quality standards, quality manual and quality awards criteria

Materials

Barrie G. Dale. 2016. Managing Quality. Sixth Edition
Oakland John S. 2021.Total Quality Management and Operational Excellence. Fifth Edition
Lecturer's material

Teaching methods

Teaching is carried out as face-to-face teaching in the classroom. At the end of the course, a supervised exam is organized in the classroom. At the beginning of the course, there is an initial exam, where the students' starting level and learning goals are determined.
Learning in classes takes place as group work with the help of the exercises, material and guidance provided by the teacher. Learning is deepened with lessons and exercises done at home. Case learning is applied as a teaching method

Exam schedules

The options to complete the course will be explained at the beginning of the course
Exam will take place on the last lesson

Student workload

Estimated workload of a student: app. 81 hours
Classroom lessons: 21 hours + exam 2hours

Assessment criteria, satisfactory (1)

Satisfactory (1-2). Student knows the basics of the knowledge objectives of the course.
The student can answer some of arbitrary questions about the contents described above. However, the student is not able to produce any deeper picture about the entire concept.

Assessment criteria, good (3)

Good (3-4). Student knows the knowledge objectives of the course well. The student is clearly showing capability to understand the entire concept. He or she can give a comprehensive answer to any question related to contents.

Assessment criteria, excellent (5)

Excellent (5). Student knows the knowledge objectives of the course well and can apply their knowledge in practice.

Qualifications

No previous studies are required.