Study Guide

Objective

Students have command of goal-oriented long-term case management principles and practices. Using case management, students are able to focus and collect services to support clients in various life situations. Studens know how to extensively assess clients' needs for services and how to examine the features of various services from the perspective of client neeeds. Students are familiar with the operating logic of service provision systems and different levels of case management. They encourage clients to express their needs and to act within the service provision system. Students promote the implementation of the service package by networking. They know how to coordinate services produced by the public, private and third sector. They use relevant professional methods in the case management process. Students are especially familiar with case management practices for young people, people with mental health problems, disabled people and aged people. Students know how to demonstrate their competence in multiprofessional collaboration. They know how to seek information required in case management. Students are able to use digital services as part of case management and service coordination methods and practices.

Content

- the concept and practice of case management
- assessing the client's need for services
- the case management process
- the client-centred approach as part of case management
- using public, private and third sector services in supporting clients' individual situation
- the operating principles and logic of the service provision systems
- case maangement for young people, people with mental health problems, disabled people and aged people
- multiprofessional collaboration
- networking
- digital services as part of case management and service coordination methods and practices

Materials

Hänninen, K. Palveluohjaus. Asiakaslähtöistä palvelua vauvasta vaariin. Stakes, FinSoc. Raportteja 20/2007. http://www.julkari.fi/handle/10024/75697
- Ketola, T. & Alaverdyan, A. 2020. Ihmisiä kohtaamassa: Asiakaslähtöisen palveluohjauksen jäljillä työikäisten palveluissa. Jyväskylän ammattikorkeakoulun julkaisuja 295/2020, Jyväskylän ammattikorkeakoulu. http://urn.fi/URN:ISBN:978-951-830-595-1
- Pietiläinen, E. ja Seppälä, H. 2003. Palveluohjaus asiakastyössä ja organisaatiossa. Kehitysvammaliitto.
- Patronen M., Hämäläinen J., Sola J., Leisio J., Koistinen T. & Holja T. Palvelutori – Ohjaus- ja neuvontapalvelu ikäihmisille. 2015. 2. uudistettu laitos. Sitran selvityksiä 82. https://media.sitra.fi/2017/02/27174904/Selvityksia82_uud_p-2.pdf
- Suominen, S. ja Tuominen M. 2007. Palveluohjaus: portti itsenäiseen elämään. Profami.
- Zechner M. (toim.) Näkökulmia palvelutarpeen arviointiin. Seinäjoen ammattikorkeakoulun julkaisusarja B. Raportteja ja selvityksiä 144. Seinäjoki 2019. https://www.theseus.fi/handle/10024/226365

Teaching methods

Lectures, individual and group work, expert visitors, independent study, essay or exam

Evaluation scale

1-5

Assessment criteria, satisfactory (1)

Students
- are able to recognize principles and concepts of systematic and persevering case management
- can recognize some principles of service system and they know how public, private and voluntary sector services can be fixed together by the means of case management
- have knowledge about professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, good (3)

Students
- have competence to use principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can use relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, excellent (5)

Students
- have governance of principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can apply relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- have capacity to analyse the importance of multi-professional co-operation in case management
- have readiness to gain information required in case management

Qualifications

Social Security of Welfare Society or
Social Security from Client Perspective