Service Design (5cr)
Code: XX00BV97-3001
General information
- Enrollment
- 01.11.2018 - 31.12.2018
- Registration for the implementation has ended.
- Timing
- 01.01.2019 - 31.12.2019
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Teaching languages
- Finnish
- Degree programmes
- Diploma of Higher Education, Social and Health Services
- Teachers
- Satu Lautamäki
- Course
- XX00BV97
Objective
Students are able to:
- interpret and explain the main concepts and methods of service design and evaluate their feasibility
- analyse and compare how service design has been applied
- see process development activities from user perspective, especially using service design methods.
- analyse and recognize challenges in developing their enterprise or organization and apply service design thinking in practice
- carry out a small-scale service design project in a team
Assessment criteria:
Content
Content
Concepts, process and methods of service design.
User orientation and co-creation.
Modelling customer experience.
Assessment criteria, approved/failed
Pass:
Students recognise and are able to describe the main concepts and methods of service design and user-oriented development. Students know how to utilise user-oriented knowledge when planning and implementing a service design project.
Fail:
Students have not achieved the learning outcomes of the course and are unable to demonstrate their competence.