Study Guide

Objective

Students will
- understand the meaning of management, development and quality management for the organizational activities

Content

- Management and quality management in a service organization (ITE self-assessment instrument, EFQM)
- Personnel management (recruitment, appraisal interviews, orientation for new employees, employee skills
- Effectiveness in a service organization (BSC)

Evaluation scale

1-5

Assessment criteria, satisfactory (1)

Students justify their choices with limited theoretical knowledge. They are superficially aware of the meaning of management, development and quality management in work communities. Their actions demonstrate that they are willing to learn/try.

Assessment criteria, good (3)

To some extent, students justify their choices theoretically, with evidence-based knowledge. They know the meaning of management, development and quality management in work communities.

Assessment criteria, excellent (5)

Students justify their choices theoretically, with evidence-based knowledge. They demonstrate by their action that they understand the meaning of management, development and quality management in work communities.