Management and Quality Assurance in Physiotherapy (2cr)

Evaluation scale

1-5

Objective

Students will
- understand the meaning of management, development and quality management for the organizational activities

Content

- Management and quality management in a service organization (ITE self-assessment instrument, EFQM)
- Personnel management (recruitment, appraisal interviews, orientation for new employees, employee skills
- Effectiveness in a service organization (BSC)

Materials

Kuhalampi osio:
Terveydenhuollon laatuopas 2011. Kuntaliiton verkkojulkaisu.
Terveydenhuollon laatuopas 2019. Kuntaliiton verkkojulkaisu.
Potilas- ja asiakasturvallisuusstrategia 2017-2021. STM julkaisu 2017:9.
ITE3: 2010, Opas ITE-itsearviointi- ja laadunhallintamenetelmän käyttöön. Kuntaliitto.

Teaching methods

Kuhalampi osio:
Opetuskeskustelu
pienryhmätehtävät,
seminaaritehtävä ja esitysseminaari
Opintojaksosta on rakennettu Moodlekurssi, jossa on luento- ja oheismateriaali, kaikki tehtävien ohjeistukset ja palautukset virtuaalisesti.

Student workload

Kuhalampi osio1,5 op:
opiskelijan työtä 41 h, josta kontakiopetusta12 tuntia.

Assessment criteria, satisfactory (1)

Students justify their choices with limited theoretical knowledge. They are superficially aware of the meaning of management, development and quality management in work communities. Their actions demonstrate that they are willing to learn/try.

Assessment criteria, good (3)

To some extent, students justify their choices theoretically, with evidence-based knowledge. They know the meaning of management, development and quality management in work communities.

Assessment criteria, excellent (5)

Students justify their choices theoretically, with evidence-based knowledge. They demonstrate by their action that they understand the meaning of management, development and quality management in work communities.