Empathy through the screen – building trust remotely (1cr)

Objective

After completing the course, learners will be able to
- structure the key elements of empathy and trust and their significance in remote care in terms of client safety, participation, and well-being
- analyze how technology-mediated remote care affects the care relationship and interaction
- apply and further develop verbal and non-verbal means of strengthening empathic encounters and trust in remote care

Content

Examining the concepts of empathy and trust from the perspective of client safety, participation, and perceived well-being
Technology-mediated remote care as a care relationship, the impact of technology on interaction
Verbal and non-verbal interaction skills in remote encounters, developing self-expression to strengthen trust
Situations that challenge trust in remote care, identifying and assessing them
Reflecting on and developing one's own professional competence and empathy skills

Assessment criteria, approved/failed

Accepted:
The learner is able to:
-illustrate the importance of empathy and trust in remote care in terms of client safety, participation, and well-being
-explain how technology-mediated remote care changes the care relationship and interaction from the perspective of both the client and the employee
-identify and apply verbal and non-verbal means of strengthening empathy and trust in remote care
- recognize situations that challenge trust in remote encounters and evaluate their own professional actions.
Rejected: The learner is unable to demonstrate competence according to the assessment criteria for an approved performance.