Management and Quality Management in Organizations (2 cr)

Evaluation scale

Passed/failed

Objective

Students will:

- learn the background and concepts pertaining to strategic management and personnel management
- can explain the meaning of management, development and quality management for organizational activities
-understand the meaning of management and quality work in the organization and evaluate the level of quality work

Content

-Basics of personnel management (employee skills, recruitment, orientation for new employees, appraisal interviews, management and wellbeing at work)
- Concepts of strategic management (vision, mission, strategy, values)
-Effective performance in a service organization (BSC)
-Quality management in a service organization (ITE self-assessment instrument, EFQM)

Location and time

Terveydenhuollon laatuopas 2011. Kuntaliiton verkkojulkaisu.
Terveydenhuollon laatuopas 2019. Kuntaliiton verkkojulkaisu.
Asiakas- ja potilasturvallisuusstrategia ja toimeenpanosuunnitelma 2022-2026. STM julkaisuja 2022:2.
Sosiaali- ja terveydenhuollon järjestelmä. 2020. Toimittaneet: Hannele Laaksonen, Heleena Laitinen ja Heikki Hiilamo. Sanoma Pro.
KELAN avo- ja laitosmuotoisen kuntoutuksen standardi. Yleinen osa. Voimassa 1.1.2017 alkaen.

Teaching methods

Opetuskeskustelu
pienryhmätehtävät,
seminaaritehtävä ja esitysseminaari
Opintojaksosta on rakennettu Moodlekurssi, jossa on luento- ja oheismateriaali, kaikki tehtävien ohjeistukset ja palautukset virtuaalisesti.

Student workload

opiskelijan työtä 54 h, josta kontaktiopetusta10 tuntia.

Assessment criteria, satisfactory (1)

Students are not independenly able to evaluate and develop their action. They do not use theoretical knowledge or evidence to explain their choices. They fail to demonstrate by their action that they understand the meaning of management, development and quality management in work communities.

Assessment criteria, good (3)

-Students demonstrate by their action that they understand the meaning of management, development and quality management in work communities.

Assessment criteria, excellent (5)

- Students find solutions in new, unexpected situations and independently evaluate and develop their action. Students justify their choices theoretically, with evidence-based knowledge. They demonstrate by their action that they understand the meaning of management, development and quality management in work communities.