Working Life Communication in Construction Engineering (3cr)

Evaluation scale

Passed/failed

Objective

Student
masters key communication and interaction skills in the construction industry
understands the importance of internal communication in company’s operations
knows how to influence and convince the recipient
can speak and perform in key working life communication situations
knows how to act in everyday communication situations at work
knows how to shape the interaction according to the situation
knows how to write key documents of construction communication
knows how to act in meetings and negotiations
knows how to lead and participate in meetings of the construction industry
understands the importance of customer experience and knows how to act in a customer-oriented manner

Content

Worklife Communication Skills
Internal communication in the construction sector
Influencing and convincing
Speech and performance skills
Daily communication in worklife
Documents of the construction industry
Meetings and negotiations
Customer experience and customer orientation

Materials

Material available on Moodle

Teaching methods

Written and spoken exercises and a study journal

Student workload

81 h

Assessment criteria, approved/failed

Pass
The student has a sufficient amount of knowledge and competence to cope with various types of communication situations in the construction industry.
In their communication, the student is able to take into account the situation, interaction, and context. The student has good knowledge of how to interact with different people in a customer- and receiver-oriented way.

Assessment criteria, approved/failed

Opiskelija on suorittanut tehtävät aikataulun mukaan ja osallistunut aktiivisesti opetukseen.