Study Guide

Objective

The student is able to understand the fundamental concepts of quality as a tool of industrial and business environment.

Content

- Introduction to quality management. What does this concept include?
- Quality standards, ISO 9000 and its derivatives, Malcom Baldridge quality award.
- Quality evaluation tools;
- Pareto analysis
- fishbone diagram
- FMEA
- QFD
- balance score card
- the Deming quality cycle, PDCA
- overview to the pioneers of quality, W. Deming, K. Ishikawa, J. Juran

Materials

Material given by lecturer, E-books

Teaching methods

Interactive lessons, excercises

Student workload

The total work load of the student is 24 hours consisting of 12 hours of scheduled lessons and 12 hours of independent work.

Content scheduling

The evaluation is based on both examination and quality of exercises, ratio between those two is 50/50

Evaluation scale

1-5

Assessment criteria, satisfactory (1)

The student can answer some of arbitrary questions about the contents described above. However, the student is not able to produce any deeper picture about the entire concept.

Assessment criteria, good (3)

The student is clearly showing capability to understand the entire concept. He or she can give a comprehensive answer to any question related to contents.

Assessment criteria, excellent (5)

In addition to what is required for grade 3-4 the exercise, quality manual, must represent a complete and realistic description of a real quality manual.