Remote care methods and tools (1cr)

Objective

After completing the course, learners will be able to
- identify and describe the stages of the remote control process (preparation, implementation, monitoring) and apply methods that promote them in a customer-oriented manner

- analyze the significance of interaction and structured methods in the distance guidance process

- analyze and develop their own activities

Content

- Remote guidance process and customer orientation

- Interaction in remote guidance

- Customer work methods

- Tools for developing your own activities

Assessment criteria, approved/failed

Accepted:
Learner is able to:
- understand the stages of the remote control process

- illustrate the importance of interaction and structured methods in customer-oriented remote guidance

- explain the importance of interaction in remote care

- describe their own professional activities in remote care

Failed: The learner is unable to demonstrate competence in accordance with the assessment criteria for a pass.