Leadership in well-being (5cr)

Objective

After completing the course, students will:
Understand the dimensions of interaction in management and be able to reflect on their own interaction in management work. Be able to manage well-being at work by recognizing the importance of work ability and psychological safety. Be able to assess and develop the well-being impacts of the organization and understand the strategic role of well-being management. Manage key areas of service management, such as customer orientation, quality, effectiveness, and resource utilization.

Content

- dimensions of interaction in management
- work ability, recovery, motivation
- psychological safety
- well-being impacts of the organization and services
- customer focus
- quality, effectiveness, resource management

Assessment criteria, satisfactory (1)

The student recognizes key concepts and can describe the basic principles of well-being at work management. The student can list areas for development in management and name them. The student's development proposals remain superficial, and the description of service management remains at the level of theoretical knowledge.

Assessment criteria, good (3)

The student understands key concepts and can explain them and reflect on their significance in management situations. The student recognizes the levels of interaction in management. The student recognizes the key elements of well-being at work management and can propose justified development measures. They assess the effects on well-being and describe areas for development and the principles of service management in practical examples.

Assessment criteria, excellent (5)

The student demonstrates a deep understanding of the role of interaction in management and reflects deeply on their own interaction. Critically analyzes methods of managing well-being at work and presents well-founded development solutions. They assess the overall well-being impacts of the organization and present innovative development proposals. They master the principles of service management and are able to combine customer orientation, quality, and resource management from the perspective of effectiveness.