Developing of service processes (5cr)

Objective

The student can identify, can describe, can analyze and can develop the service processes and manufacturing processes of the organization. He understands the objectives of the customer-oriented process design and effects on the quality and profitability of the service processes and manufacturing processes. He can utilise different tools in the process design. The student controls the cost-efficient and sustainable supply process of the products and services

Content

Process design
Sustainable supply process

Qualifications

- Foodstuffs in Catering Field
- Food safety and microbiology
- Development of Food Service Quality

Assessment criteria, satisfactory (1)

5
The student can identify, can describe, can analyze and can develop the service processes and manufacturing processes of the organization. He understands the objectives of the customer-oriented process design and effects on the quality and profitability of the service processes and manufacturing processes. He can utilise different tools in the process design. The student controls the cost-efficient and sustainable supply process of the products and services
3
The student can identify and can describe the service processes and manufacturing processes of the organization. He understands the objectives of the customer-oriented process design and effects on a service process and manufacturing process. He can utilise different tools in the process design. The student controls the cost-efficient and substainable supply process of the products and services.
1
The student can identify the service processes and manufacturing processes of the organization. He understands the objectives of the customer-oriented process design and effects on a service process and manufacturing process. He knows the tools which are used in the process design. The student perceives the cost-efficient and substainable supply process of the products and services.

Materials

Laamanen, K. & Tinnilä, M. 2009. Prosessijohtamisen käsitteeet. Helsinki: Teknologiainfo Teknova.

Leväinen, K.I .2013. Kiinteistö- ja toimitilajohtaminen. Helsinki.
)

Teaching methods

- Lectures, exercises