Service design (7cr)

Objective

Students will become aware of the experiential contact points and processes in services/events/productions. They will learn to understand the significance of space planning, product design and visual design as building blocks of experiential elements. Students will learn to plan and construct both narrative and physical frameworks for services. They will know how to develop and alter existing processes to accommodate customer and producer wishes and how to apply various methods and a customer-oriented approach to achieve this. Students will also learn to understand basic rules of business and various options in the development of services.

Content

- planning events/productions and meeting user needs
- contact points in the service experience, planning contact points
- space and product design, visual design

Qualifications

Edeltäviä opintoja ei tarvita

Materials

Students will be informed at the beginning of the course

Teaching methods

- lectures, assignments, group work for customers