Management of Expert Organizations, Quality Assessment, and Development (5cr)

Objective

The student can evaluate, lead, and develop various (change) processes in social and health care organizations and services. The student understands and can assess the significance of a multi-professional organizational culture, its values, ethics, and diversity in management and development. The student can develop social and health care services in a worker- and customer-oriented, participatory, and effective manner. The student understands the importance of quality and knows various quality improvement methods and quality systems. The student understands, can utilize, and lead multi-professional networks. The student knows and understands the requirements, opportunities, and impacts of digitalization related to expertise, expert organizations, and the development of their processes and services.

Content

Organizational culture, values, and ethics in organizational management
Managing diversity and interprofessionalism in the workplace
Managing customer-oriented and effective social and effective social and health services
Quality, quality systems
Quality management and development
Operating in networks and network leadership
Digitalization in the social and health sector

Assessment criteria, satisfactory (1)

The student has actively participated in the course activities. The student can describe the basic terminology of the subject. The student can define the basic terminology of the course in their course assignment.

Assessment criteria, good (3)

The student has participated actively and constructively in the course activities. The student can analyze the terminology of the subject and can critically apply what has been learned to practical activities.

Assessment criteria, excellent (5)

The student has participated very actively in the course activities. The student can compare the terminology of the subject and can apply what has been learned in a versatile and critical manner to practical activities. The student can develop creative solutions in their course assignments.