Service DesignLaajuus (3 cr)
Code: KL00CT77
Objective
The student can apply the processes of service design in designing digital service experiences, taking into consideration both business objectives and customer needs. The student can utilize participatory service development processes. The student is able to take into account the principles of customer value creation in creating new and improving existing services.
Content
- Service design, service blueprinting
- user participation in service development
- service experience
- service value creation
Assessment criteria, satisfactory (1)
The student has carried out given assignments acceptably and participated in the course. The student can with some support plan and develop services taking into account customer needs. The student can with some support apply service design processes to developing digital user experiences. The student is able to apply participatory methods in service development.
Assessment criteria, good (3)
The student has carried out given assignments well and participated in the course actively. The student can plan and develop services taking into account multiple dimensions of customer needs. The student can apply service design processes to developing digital user experiences. The student is able to apply participatory methods in service development.
Assessment criteria, excellent (5)
The student has carried out given assignments well and participated in the course actively and constructively The student can plan and develop services taking into account multiple dimensions of customer needs. The student shows excellence in applying service design processes to developing digital user experiences. The student is able to creatively apply participatory methods in service development.
Enrollment
22.04.2024 - 09.10.2024
Timing
21.10.2024 - 18.12.2024
Credits
3 op
Teaching languages
- Finnish
Degree programmes
- Bachelor of Engineering, Information Technology
Teachers
- Helena Myllymäki
Student groups
-
TITE23Bachelor of Engineering, Information Technology
Objective
The student can apply the processes of service design in designing digital service experiences, taking into consideration both business objectives and customer needs. The student can utilize participatory service development processes. The student is able to take into account the principles of customer value creation in creating new and improving existing services.
Content
- Service design, service blueprinting
- user participation in service development
- service experience
- service value creation
Materials
Tuulaniemi, J. Palvelumuotoilu
Teaching methods
Team learning
Student workload
81 h
Evaluation scale
1-5
Assessment criteria, satisfactory (1)
The student has carried out given assignments acceptably and participated in the course. The student can with some support plan and develop services taking into account customer needs. The student can with some support apply service design processes to developing digital user experiences. The student is able to apply participatory methods in service development.
Assessment criteria, good (3)
The student has carried out given assignments well and participated in the course actively. The student can plan and develop services taking into account multiple dimensions of customer needs. The student can apply service design processes to developing digital user experiences. The student is able to apply participatory methods in service development.
Assessment criteria, excellent (5)
The student has carried out given assignments well and participated in the course actively and constructively The student can plan and develop services taking into account multiple dimensions of customer needs. The student shows excellence in applying service design processes to developing digital user experiences. The student is able to creatively apply participatory methods in service development.
Assessment methods and criteria
Self- and peer-evaluation, teacher evaluation
Completion of case study
Assessment criteria, good (3)
The student has carried out given assignments acceptably and participated in the course. The student can with some support plan and develop services taking into account customer needs. The student can with some support apply service design processes to developing digital user experiences. The student is able to apply participatory methods in service development.
Assessment criteria, excellent (5)
The student has carried out given assignments well and participated in the course actively. The student can plan and develop services taking into account multiple dimensions of customer needs. The student can apply service design processes to developing digital user experiences. The student is able to apply participatory methods in service development.
Assessment criteria, approved/failed
The student has carried out given assignments well and participated in the course actively and constructively The student can plan and develop services taking into account multiple dimensions of customer needs. The student shows excellence in applying service design processes to developing digital user experiences. The student is able to creatively apply participatory methods in service development.
Enrollment
17.04.2023 - 10.11.2023
Timing
23.10.2023 - 17.12.2023
Credits
3 op
Teaching languages
- Finnish
Degree programmes
- Bachelor of Engineering, Information Technology
Teachers
- Helena Myllymäki
Student groups
-
TITE22
Objective
The student can apply the processes of service design in designing digital service experiences, taking into consideration both business objectives and customer needs. The student can utilize participatory service development processes. The student is able to take into account the principles of customer value creation in creating new and improving existing services.
Content
- Service design, service blueprinting
- user participation in service development
- service experience
- service value creation
Teaching methods
team learning
Employer connections
Design project to the customer
Student workload
81 h
Evaluation scale
1-5
Assessment criteria, satisfactory (1)
The student has carried out given assignments acceptably and participated in the course. The student can with some support plan and develop services taking into account customer needs. The student can with some support apply service design processes to developing digital user experiences. The student is able to apply participatory methods in service development.
Assessment criteria, good (3)
The student has carried out given assignments well and participated in the course actively. The student can plan and develop services taking into account multiple dimensions of customer needs. The student can apply service design processes to developing digital user experiences. The student is able to apply participatory methods in service development.
Assessment criteria, excellent (5)
The student has carried out given assignments well and participated in the course actively and constructively The student can plan and develop services taking into account multiple dimensions of customer needs. The student shows excellence in applying service design processes to developing digital user experiences. The student is able to creatively apply participatory methods in service development.
Assessment methods and criteria
self and peer evaluation, teacher's evaluation
Assessment criteria, good (3)
The student has carried out given assignments acceptably and participated in the course. The student can with some support plan and develop services taking into account customer needs. The student can with some support apply service design processes to developing digital user experiences. The student is able to apply participatory methods in service development.
Assessment criteria, excellent (5)
The student has carried out given assignments well and participated in the course actively. The student can plan and develop services taking into account multiple dimensions of customer needs. The student can apply service design processes to developing digital user experiences. The student is able to apply participatory methods in service development.
Assessment criteria, approved/failed
The student has carried out given assignments well and participated in the course actively and constructively The student can plan and develop services taking into account multiple dimensions of customer needs. The student shows excellence in applying service design processes to developing digital user experiences. The student is able to creatively apply participatory methods in service development.
Enrollment
16.04.2022 - 07.09.2022
Timing
29.08.2022 - 16.10.2022
Credits
3 op
RD proportion (cr)
2 op
Teaching languages
- Finnish
Degree programmes
- Bachelor of Engineering, Information Technology
Teachers
- Jyri Lehto
- Helena Myllymäki
Student groups
-
TITE21
Objective
The student can apply the processes of service design in designing digital service experiences, taking into consideration both business objectives and customer needs. The student can utilize participatory service development processes. The student is able to take into account the principles of customer value creation in creating new and improving existing services.
Content
- Service design, service blueprinting
- user participation in service development
- service experience
- service value creation
Evaluation scale
1-5
Assessment criteria, satisfactory (1)
The student has carried out given assignments acceptably and participated in the course. The student can with some support plan and develop services taking into account customer needs. The student can with some support apply service design processes to developing digital user experiences. The student is able to apply participatory methods in service development.
Assessment criteria, good (3)
The student has carried out given assignments well and participated in the course actively. The student can plan and develop services taking into account multiple dimensions of customer needs. The student can apply service design processes to developing digital user experiences. The student is able to apply participatory methods in service development.
Assessment criteria, excellent (5)
The student has carried out given assignments well and participated in the course actively and constructively The student can plan and develop services taking into account multiple dimensions of customer needs. The student shows excellence in applying service design processes to developing digital user experiences. The student is able to creatively apply participatory methods in service development.