Service design (5cr)

Content scheduling

Opintojakso jakautuu:
3 op Palvelumuotoilua, johon kuuluu tentti sekä ryhmässä tehtävä kehitystyö ulkopuoliselle toimeksiantajalle.
2 op Skenaariotyöskentely, johon kuuluu ryhmätyö

Objective

Students will become aware of the experiential contact points and processes in services/events/productions. They will learn to understand the significance of space planning, product design and visual design as building blocks of experiential elements. Students will learn to plan and construct both narrative and physical frameworks for services. They will know how to develop and alter existing processes to accommodate customer and producer wishes and how to apply various methods and a customer-oriented approach to achieve this. Students will also learn to understand basic rules of business and various options in the development of services.

Content

- planning events/productions and meeting user needs
- contact points in the service experience, planning contact points
- space and product design, visual design

Materials

Tentittävä kirjallisuus:
Juha Tuulaniemi: Palvelumuotoilu
ISBN
9789521416880

Teaching methods

Luennot, tentti, ryhmätyöt

Exam schedules

Tentti viikolla: 43
Uusintatentti Exam-järjestelmän kautta

Assessment criteria, satisfactory (1)

Grade 1: Students are able recognize Service design methods and know how to act as member of Service design group.

Assessment criteria, good (3)

Grade 3: Students understands the possibilities of Service design and can use the method to improve customers processes and facilities.

Assessment criteria, excellent (5)

Grade 5. Students understands the possibilities of Service Design and can use the method to improve notably customers processes and facilities. Student can present ideas professionally.

Qualifications

No prerequisites