Extraordinary Food Experience Event (5cr)

Objective

Student understands the preconditions for extraordinary customer experience and understands the diversity in producing extraordinary customer experiences. Student is also able to evaluate quality of service performance from customer`s viewpoint. Student is able to design a target-oriented experiential food service concept which is multisensorial and memorable. In planning and implementing the service student can also take into account different parts of service such as product, space, atmosphere and customer encounter and is able to manage the system.

Content

? experiential food
? experiential space and atmosphere
? experiential customer encounter
? entertainment
? event planning and organization

Materials

Ohjaajan jakama luentomateriaali. Muu oheislukemisto ilmoitetaan opintojakson alussa.

Teaching methods

Elämyspalvelun suunnittelu ja käytännön toteutus.

Assessment criteria, satisfactory (1)

Students can name the main principles of experience production.
Students can realize a food event experience when assisted, taking account of resources, quality and themes.
Students recognize some aspects of food products, atmosphere, customer service and managing the whole, when planning and realizing a service package.

Assessment criteria, good (3)

Students manage the basics of producing an experience and are able to report on experience production.

Students are able to realize and evaluate a food experience even taking account of resources, quality and themes.

Students are able to plan and realize a service package taking account of the food product, atmosphere, meeting the customers and managing the whole.

Assessment criteria, excellent (5)

Students are able to produce experiences and adventures and they can analyze the experience production relative to the customers´ experiences.
Students can plan and organize a food experience event within the framework of resources , quality and different themes.
Students are able to plan and realize a versatile service package taking account of the food product, atmosphere, meeting the customers and managing the whole.

Qualifications

No previous studies are required.