Evaluation, development and quality management in elderly care services (7cr)

Objective

Students will learn to evaluate, plan and implement development processes in elderly care and assert themselves as experts. They will learn to interpret and evaluate development targets in elderly care and services and use quality management methods to develop and manage the work with the elderly.

Content

Evaluation and development methods, evaluation of a service process, quality of services and quality management, quality management systems, collaboration in quality development, EFQM Excellence model, Residence Assessment Instrument RAI

Teaching methods

Lectures, discussions, exercises, development assignment for the practical training period. Part of the studies on Moodle learning environment, seminar at the end of the practical training period.

Assessment criteria, satisfactory (1)

Grade 5
Students have extensive, in-depth knowledge of the contents as defined in the learning outcomes. They know how to critically justify and evaluate the quality of elderly care and services. They have evaluation skills and they use quality tools in their work. Students reflect and critically evaluate current and future development challenges and related knowledge, applying it to their professional growth process.

Grade 3
Students have good knowledge of the contents as defined in the learning outcomes. They know how to justify and evaluate the quality of elderly care and services. They have evaluation skills and they use quality tools in their work. Students reflect and evaluate current and future development challenges and related knowledge, applying it to their professional growth process.

Grade 1
Students have basic knowledge of the contents as defined in the learning outcomes. They adequately reflect and evaluate theoretical and research knowledge as elderly care professionals of the future.

Qualifications

Basic studies, major part of professional studies. Knowledge foundation for gerontological work, services systems and case management, Anticipatory and resources-oriented gerontological work.