Study Guide

Objective

The student can:
- solve real working-life development tasks (companies, organisations, associations) in small groups, consisting of students of different fields
- conduct a customer survey and, based on it, develop and test different solutions to the commissioner’s problem
- consider the business aspects while choosing their solution
- present the solution, or concept, chosen by the group to the commissioner in a professional way
- apply design thinking and its process in future in development tasks in their own field

Content

In the daytime implementation, the course is implemented as a one-week intensive course during SeAMK Innovation Week. During that time, the students do not attend any other courses at SeAMK.
In the multimodal implementation, the course is implemented online, following a separate timetable.
- Preliminary assignment on the concepts and processes of the course (design thinking, service design, groupwork)
- Analysis of the problem of the development task
- Collection of customer information with different methods
- Brainstorming of solution options with different methods
- Testing of solution options and their development based on the testing
- Presentation of a solution, or concept
- Teamwork skills and daily reporting on one’s work

Evaluation scale

1-5

Assessment criteria, satisfactory (1)

.

Assessment criteria, approved/failed

- By completing the preliminary assignment successfully, the student shows their command of the stages and concepts of the customer-focused development project
- The student shows their command of the customer-focused development process by actively participating in the solving of the development task in the group
- The student can collect customer information using different methods and apply information to solve the development task
- The student has participated in the presentation of the group’s results to the commissioner