Study Guide

Objective

The student is able to analyze and develop both internal and external corporate communication and student is able to create and conduct a communication strategy. The student is able to recognize the meaning of communication and communication strategy as a resource in corporate operations and its result. The student is able to analyze corporate communication and is capable to utilize different feedback channels and research.

Content

- Corporate communications
- Levels of planning communication
- PR and customer communications
- Crisis communication
- Analyzing communication and its future
- Communication strategy and plan

Materials

Juholin, E. 2022. Communicare! Ota viestinnän ilmiöt ja strategiat haltuun. Helsinki: Management Institute of Finland MIF Oy.
- Material provided by lecturer

Teaching methods

Online course. Web-based lectures and materials.
Independent and group work

Student workload

Total about 80 h
Web -based lectures and materials about 20 h
Group and independent assignments about 30 h
Independent stydy and litterature about 30 h
An option for web-based exam

Evaluation scale

1-5

Assessment criteria, satisfactory (1)

Argumentation is biased and scant and illustration is scant and irrelevant.
The structure of text is disconnected and incoherent. Communication is sender-oriented: the goal, receiver or the situation are not taken into account sufficiently.

Assessment criteria, good (3)

Argumentation is quite unbiased and believable and illustration is relevant. The structure of text is mainly clear and coherent. The student takes the goal, receiver and the situation into account to some extent in their communication. Is able to maintain interaction in communication.

Assessment criteria, excellent (5)

Argumentation is unbiased, taking different viewpoints into account, and convincing and illustration is relevant, effective and considered (e.g. choice of words). Follows the structure characteristic of the genre, text is logic, clear and coherent. The goal, receiver and the situation are taken into account in an excellent and convincing manner. Interaction in communication is highly skillful.

Assessment methods and criteria

Spoken and written exercises, independent and group work, an option for an online exam

Qualifications

First year communication studies.