Study Guide

Objective

Upon completion of the course, student will
- understand the basics of repair shop designing.
- be able to explain repair shop processes.
- be competent in interpreting common key figures in repair shop.
- know how to suggest procedures for improving the operations in a repair shop.
- be able to define environmental issues concerning repair shop operations.
- be able to justify the significance of customer service
- be able to seek information on the subject.

Content

- Structures of repair shops
- Repair shop networks
- Furnishings and equipment in repair shops
- Repair shop processes
- Repair shop cost calculations, profitability and rationalization
- Waste disposal
- Customer service in repair shops
- Terms of repair and consumer protection
- Sustainable development in car field

Materials

- Field-related publications
- Lecturer's material

Teaching methods

Lectures, exercises, group work and independent work.

Student workload

Will be announced at the beginning of the course.

Evaluation scale

1-5

Assessment criteria, satisfactory (1)

Level 1-2: Student knows the basics of the knowledge objectives of the course.

Assessment criteria, good (3)

Level 3-4: Student knows the knowledge objectives of the course well.

Assessment criteria, excellent (5)

Level 5: Student knows the knowledge objectives of the course well and can apply their knowledge in practice.

Assessment methods and criteria

An examination/other way and trainings: 50/50 - 70/30
The presence (min 50%) and hour activity affect a grade.

Qualifications

No previous studies are required.