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Service design (3 cr)

Code: KL00CT77-3001

General information


Enrollment
16.04.2022 - 07.09.2022
Registration for the implementation has ended.
Timing
29.08.2022 - 16.10.2022
Implementation has ended.
Number of ECTS credits allocated
3 cr
Local portion
3 cr
RDI portion
2 cr
Mode of delivery
Contact learning
Unit
SeAMK Automation Engineering and Information Technology
Campus
SeAMK Seinäjoki, Frami
Teaching languages
Finnish
Degree programmes
Bachelor of Engineering, Information Technology
Teachers
Jyri Lehto
Helena Myllymäki
Course
KL00CT77

Evaluation scale

1-5

Objective

The student can apply the processes of service design in designing digital service experiences, taking into consideration both business objectives and customer needs. The student can utilize participatory service development processes. The student is able to take into account the principles of customer value creation in creating new and improving existing services.

Content

- Service design, service blueprinting
- user participation in service development
- service experience
- service value creation

Materials

Tuulaniemi, Juha (2011): Palvelumuotoilu.

Aalto, A. & Toivonen, M. 2020. Palvelumuotoilu sote-palveluiden kehittämisessä. Teoksessa: M. Salminen-Tuomaala, J. Hallila, S. Saarikoski & T. Tapio (toim.) Tietoa, taitoa ja teknologiaa: kehittämispolkuja sosiaali- ja terveysalalla. Seinäjoki: Seinäjoen ammattikorkeakoulu. Seinäjoen ammattikorkeakoulun julkaisusarja B. Raportteja ja selvityksiä 157, 227 - 241. http://urn.fi/URN:NBN:fi-fe2020092575810

Teaching methods

Luennot ja workshop-tehtävät 33 % ja itsenäinen työskentely 66 %.

Student workload

Luennot ja workshopit 28h, itsenäinen työskentely 52h

Assessment criteria, satisfactory (1)

The student has carried out given assignments acceptably and participated in the course. The student can with some support plan and develop services taking into account customer needs. The student can with some support apply service design processes to developing digital user experiences. The student is able to apply participatory methods in service development.

Assessment criteria, good (3)

The student has carried out given assignments well and participated in the course actively. The student can plan and develop services taking into account multiple dimensions of customer needs. The student can apply service design processes to developing digital user experiences. The student is able to apply participatory methods in service development.

Assessment criteria, excellent (5)

The student has carried out given assignments well and participated in the course actively and constructively The student can plan and develop services taking into account multiple dimensions of customer needs. The student shows excellence in applying service design processes to developing digital user experiences. The student is able to creatively apply participatory methods in service development.

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