Evaluation of the Effectiveness of Social Services (3cr)

Evaluation scale

1-5

Objective

Students have adopted a reflective, research and development-minded approach to work. They have research and development competence pertaining to evaluating the effectiveness of services and processes. Students know methods of evaluating effectiveness. They are able to explain what evaluating the effectiveness of services and processes means. Students are able to plan, implement and evaluate development processes targeted at evaluating effectiveness. Based on the results of the evaluation, they are capable of developing the services and processes (proactive and sustainable way). Students know how to report on the results of the work. They are able to evaluate and report on development projects in the social field.

Content

- defining the evaluation of effectiveness
- the process of evaluating effectiveness
- developing services and processes based on the results
- dissemination of the results
- evaluation of the project and report

Materials

Heliskoski, J., Humala, H., Kopola, R., Tonteri, A. & Tykkyläinen, S. 2018. Vaikuttavuuden askelmerkit. Työkaluja ja esimerkkejä palveluntuottajille. Sitran selvityksiä 130. https://media.sitra.fi/2018/03/27105443/vaikuttavuuden-askelmerkit.pdf.

LAVA, Lapsivaikutusten arviointi. 2018. Lapsi- ja perhepalveluiden muutosohjelma. http://urn.fi/URN:NBN:fi-fe2018051824218.

Pitkänen, L., Torkki, P., Tolkki, H., Valtakari, M. & Leskelä, R-L. 2020. Reittiopas vaikuttavuuteen. Vaikuttavuusperustainen ohjaus sote- ja työllisyyspalveluissa. Valtioneuvoston selvitys- ja tutkimustoiminnan julkaisusarja 2020:1. http://urn.fi/URN:ISBN:978-952-287-820-5.

Zechner, M. 2019. Näkökulmia palvelutarpeen arviointiin. Seinäjoen ammattikorkeakoulu. http://urn.fi/URN:NBN:fi-fe2019061320426.

Teaching methods

Luennot, yksilö- ja ryhmätehtävä

Assessment criteria, satisfactory (1)

The students
- have ability to recognize reflective, research- and development-minded work orientation
- have capacities to describe and define the basic idea of effectiveness evaluation
- are able to recognize the ways how effectiveness evaluation can be used
- have ability to describe different reporting methods and information channels

Assessment criteria, good (3)

The students
- have competences to apply reflective, research- and development-minded work orientation
- have capacities to compare different applications and uses of evaluation of effectness in service development
- have ability to make use of different reporting and informing concepts to different actors

Assessment criteria, excellent (5)

The students
- have competences to apply reflective, research- and development-minded work orientation
- have capacities to critically compare different applications of evaluation of effectness and analyze their usefulness in service development
- have ability to report and inform about results of development to different actors