Quality Management (3cr)

Evaluation scale

1-5

Objective

The student is able to understand the fundamental concepts of quality as a tool of industrial and business environment.

Accomplishment methods

Lectures about the contents above added with and exercise, the target of which is to design a quality manual for a fictive enterprise.

Content

- Introduction to quality management. What does this concept include?
- Quality standards, ISO 9000 and its derivatives, Malcom Baldridge quality award.
- Quality evaluation tools;
- Pareto analysis
- fishbone diagram
- FMEA
- QFD
- balance score card
- the Deming quality cycle, PDCA
- overview to the pioneers of quality, W. Deming, K. Ishikawa, J. Juran

Materials

Material given by lecturer, E-books, Internet

Teaching methods

Lectures, assignments, seminars.

Assessment criteria, satisfactory (1)

The student can answer some of arbitrary questions about the contents described above. However, the student is not able to produce any deeper picture about the entire concept.

Assessment criteria, good (3)

The student is clearly showing capability to understand the entire concept. He or she can give a comprehensive answer to any question related to contents.

Assessment criteria, excellent (5)

In addition to what is required for grade 3-4 the exercise, quality manual, must represent a complete and realistic description of a real quality manual.

Further information

Quality Management: 3 op

Tavoitteet
- Student can define different quality ideologies.
- Student can explain the basic concept of quality control.
- Student can use the common quality and lean tools.
- Student can identify quality costs and their significance.
- Student can present different quality systems and their structure and criteria of different quality awards


Sisältö
- Significance of quality
- The history of quality and overview to the pioneers of quality (Deming, Ishikawa, Juran etc.)
- Total Quality Management
- Seven quality management principles
- Seven basic tools of quality
- Cost of poor quality (COPQ)
- Principles of lean
- Most essential lean tools (Kaizen, 5S, Muda, Andon, VSM, Visual Factory ect.)
- Quality standards, quality manual and quality awards criteria



Esitietovaatimukset
No previous studies are required