Communication Skills (3cr)

Objective

Students are able to
- act appropriately in different presentation and group communication situations
- analyse and assess communication skills as part of professional development
- apply and follow the SeAMK instructions of written work

Content

- analysis of communication styles
- presentation skills and interaction (in service situations)
- group communication skills (conversational skills, giving and receiving feedback, meeting procedures, document standards, minutes of a meeting, memoranda)
- reporting instructions of written work (referencing, correct language, templates, Urkund)

Materials

Web sites e.g. Kirjoittajan ABC (http://webcgi.oulu.fi/oykk/abc/)
- Kielijelppi (http://www.kielijelppi.fi /),
- Kielikompassi https://kielikompassi.jyu.fi/opetus/kirjoitus/kirjoituskurssi/index.shtml
https://kielikompassi.jyu.fi/uploads/document_userfiles/kokoustekn/
- SeAMKin kirjallisten töiden ohje
Other materials recommended by the teacher.

Teaching methods

Englanniksi
Contact learning, e-learning as applicable.
- Written and oral assignments and exercises, group work
- Grammar exam. Other exams when conceivable.
- Self-access learning.

Employer connections

Does not include any practise period.

Exam schedules

Announced during the course.

Student workload

Total 81 hours, icluding contact learning 24 hours (attendance 80 % required)

Assessment criteria, satisfactory (1)

- Satisfactory (2-1):
The student is able to communicate in a sender-oriented way. He/she is not able to take the objective, recipient or situation into consideration sufficiently. The structure of the text is disconnected and illogical and argumenting is one-sided and scarce. Illustration is limited and impractical. The student is able to assess his/her communication only from the viewpoint of the sender of the message.

Assessment criteria, good (3)

- Good (4-3)
The student is able to take the objective, situation and recipient into consideration in most parts. He/she is able to maintain interactive communication and recognise the culturally-bound character of communication to some exten. The structure of the text is mainly clear and consistent and argumenting is versatile and convincing. Illustration is appropriate. The student is able to assess his/her communication realistically for the most part.

Assessment criteria, excellent (5)

- Excellent (5)
The student is able to take the objective, situation and recipient into consideration in an excellent and convincing way. He/she can act responsibly and in accordance with agreed procedures. Interaction in communication is skillful. He/she is able to recognise the culture-bound character of communication. The text is logic, clear, coherent and argumenting is solid, multi-perspective and convincing. He/she is able to illustrate his/her presentation appropriately, effectively and purposefully. The student is able to assess his/her communication in a versatile and realistic way with regard to purpose, recipient and professional field.

Qualifications

No prerequisites

Further information

Health care and social work:
Mäkisalo-Ropponen, M. 2012. Vuorovaikutustaidot sosiaali- ja terveysalalla. Helsinki: Sanoma Pro Oy.
Roivas, M. & Karjalainen, A. L.2013. Sosiaali- ja terveysalan viestintä. Helsinki: Edita.