Quality Management (3cr)
Code: KCIPSQM-3003
General information
- Enrollment
- 01.08.2019 - 06.10.2019
- Registration for the implementation has ended.
- Timing
- 26.08.2019 - 13.10.2019
- Implementation has ended.
- Number of ECTS credits allocated
- 3 cr
- Local portion
- 3 cr
- Mode of delivery
- Contact learning
- Teaching languages
- English
- Degree programmes
- Professional Studies in Technology
- Teachers
- Heikki Heiskanen
- Course
- KCIPSQM
Objective
The student is able to understand the fundamental concepts of quality as a tool of industrial and business environment.
Accomplishment methods
Lectures about the contents above added with and exercise, the target of which is to design a quality manual for a fictive enterprise.
Content
- Introduction to quality management. What does this concept include?
- Quality standards, ISO 9000 and its derivatives, Malcom Baldridge quality award.
- Quality evaluation tools;
- Pareto analysis
- fishbone diagram
- FMEA
- QFD
- balance score card
- the Deming quality cycle, PDCA
- overview to the pioneers of quality, W. Deming, K. Ishikawa, J. Juran
Assessment criteria, satisfactory (1)
The student can answer some of arbitrary questions about the contents described above. However, the student is not able to produce any deeper picture about the entire concept.
Assessment criteria, good (3)
The student is clearly showing capability to understand the entire concept. He or she can give a comprehensive answer to any question related to contents.
Assessment criteria, excellent (5)
In addition to what is required for grade 3-4 the exercise, quality manual, must represent a complete and realistic description of a real quality manual.