Study Guide

Objective

Students have command of goal-oriented long-term case management principles and practices. Using case management, students are able to focus and collect services to support clients in various life situations. Students know how to extensively assess clients' needs for services according to the ethical principles of social work. Students are familiar with the operating logic of service provision systems and different levels of case management. Students promote the implementation of the service package by networking and understand the importance of multi-professional co-operation.. They know how to coordinate services produced by the public, private and third sector. They use relevant professional methods in the case management process. Students are especially familiar with case management practices for young people, people with mental health problems, disabled people and aged people. Students know how to demonstrate their competence in multi-professional collaboration. They know how to seek information required in case management. Students are able to use digital services as part of case management and service coordination methods and practices.

Content

- the concept and practice of case management
- assessing the client's need for services
- the case management process
- the client-centred approach as part of case management
- ethics in service coordination
- using public, private and third sector services in supporting clients' individual situation
- the operating principles and logic of the service provision systems
- documentation in service coordination
- case management for young people, people with mental health problems, disabled people and aged people
- multi-professional collaboration
- networking
- digital services as part of case management and service coordination methods and practices

Materials

Blommila Karri, Juntunen Miia, Kosunen Sirkka (toim.) (2022) Puheenvuoroja palveluohjauksesta. Suomen palveluohjausyhdistys SPO ry. Profami Oy.

Helminen Jari (2022). Sosiaaliohjauksen tekijät ja tehtävät.

Hänninen, K. Palveluohjaus. Asiakaslähtöistä palvelua vauvasta vaariin. Stakes, FinSoc. Raportteja 20/2007. http://www.julkari.fi/handle/10024/75697

Ketola, T. & Alaverdyan, A. 2020. Ihmisiä kohtaamassa: Asiakaslähtöisen palveluohjauksen jäljillä työikäisten palveluissa. Jyväskylän ammattikorkeakoulun julkaisuja 295/2020, Jyväskylän ammattikorkeakoulu. http://urn.fi/URN:ISBN:978-951-830-595-1

Suominen, S. ja Tuominen M. 2007. Palveluohjaus: portti itsenäiseen elämään. Profami.

Zechner M. (toim.) Näkökulmia palvelutarpeen arviointiin. Seinäjoen ammattikorkeakoulun julkaisusarja B. Raportteja ja selvityksiä 144. Seinäjoki 2019. https://www.theseus.fi/handle/10024/226365

Teaching methods

Online course

Employer connections

The study course does not include practical training

Student workload

133h: online studies, independent studying at Moodle, independent tasks and learning assigment.

Evaluation scale

1-5

Assessment criteria, satisfactory (1)

Students
- are able to recognize principles and concepts of systematic and persevering case management
- can recognize some principles of service system and they know how public, private and voluntary sector services can be fixed together by the means of case management
- have knowledge about professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, good (3)

Students
- have competence to use principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can use relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, excellent (5)

Students
- have governance of principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can apply relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- have capacity to analyse the importance of multi-professional co-operation in case management
- have readiness to gain information required in case management

Objective

Students have command of goal-oriented long-term case management principles and practices. Using case management, students are able to focus and collect services to support clients in various life situations. Students know how to extensively assess clients' needs for services according to the ethical principles of social work. Students are familiar with the operating logic of service provision systems and different levels of case management. Students promote the implementation of the service package by networking and understand the importance of multi-professional co-operation.. They know how to coordinate services produced by the public, private and third sector. They use relevant professional methods in the case management process. Students are especially familiar with case management practices for young people, people with mental health problems, disabled people and aged people. Students know how to demonstrate their competence in multi-professional collaboration. They know how to seek information required in case management. Students are able to use digital services as part of case management and service coordination methods and practices.

Content

- the concept and practice of case management
- assessing the client's need for services
- the case management process
- the client-centred approach as part of case management
- ethics in service coordination
- using public, private and third sector services in supporting clients' individual situation
- the operating principles and logic of the service provision systems
- documentation in service coordination
- case management for young people, people with mental health problems, disabled people and aged people
- multi-professional collaboration
- networking
- digital services as part of case management and service coordination methods and practices

Materials

- Opettajan osoittama materiaali Moodle- oppimisympäristössä
- Hänninen, K. Palveluohjaus. Asiakaslähtöistä palvelua vauvasta vaariin. Stakes, FinSoc. Raportteja 20/2007. http://www.julkari.fi/handle/10024/75697
- Ketola, T. & Alaverdyan, A. 2020. Ihmisiä kohtaamassa: Asiakaslähtöisen palveluohjauksen jäljillä työikäisten palveluissa. Jyväskylän ammattikorkeakoulun julkaisuja 295/2020, Jyväskylän ammattikorkeakoulu. http://urn.fi/URN:ISBN:978-951-830-595-1
- Pietiläinen, E. ja Seppälä, H. 2003. Palveluohjaus asiakastyössä ja organisaatiossa. Kehitysvammaliitto.
- Patronen M., Hämäläinen J., Sola J., Leisio J., Koistinen T. & Holja T. Palvelutori – Ohjaus- ja neuvontapalvelu ikäihmisille. 2015. 2. uudistettu laitos. Sitran selvityksiä 82. https://media.sitra.fi/2017/02/27174904/Selvityksia82_uud_p-2.pdf
- Suominen, S. ja Tuominen M. 2007. Palveluohjaus: portti itsenäiseen elämään. Profami.
- Zechner M. (toim.) Näkökulmia palvelutarpeen arviointiin. Seinäjoen ammattikorkeakoulun julkaisusarja B. Raportteja ja selvityksiä 144. Seinäjoki 2019. https://www.theseus.fi/handle/10024/226365
-Other Literature provided by the teachers.

Teaching methods

Contact lessons, group work, independent studying and tasks, expert visitors, seminar

Student workload

135 hours
- 24 hours in the classroom
- 111 hours of group work and independent study

Evaluation scale

1-5

Assessment criteria, satisfactory (1)

Students
- are able to recognize principles and concepts of systematic and persevering case management
- can recognize some principles of service system and they know how public, private and voluntary sector services can be fixed together by the means of case management
- have knowledge about professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, good (3)

Students
- have competence to use principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can use relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, excellent (5)

Students
- have governance of principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can apply relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- have capacity to analyse the importance of multi-professional co-operation in case management
- have readiness to gain information required in case management

Objective

Students have command of goal-oriented long-term case management principles and practices. Using case management, students are able to focus and collect services to support clients in various life situations. Students know how to extensively assess clients' needs for services according to the ethical principles of social work. Students are familiar with the operating logic of service provision systems and different levels of case management. Students promote the implementation of the service package by networking and understand the importance of multi-professional co-operation.. They know how to coordinate services produced by the public, private and third sector. They use relevant professional methods in the case management process. Students are especially familiar with case management practices for young people, people with mental health problems, disabled people and aged people. Students know how to demonstrate their competence in multi-professional collaboration. They know how to seek information required in case management. Students are able to use digital services as part of case management and service coordination methods and practices.

Content

- the concept and practice of case management
- assessing the client's need for services
- the case management process
- the client-centred approach as part of case management
- ethics in service coordination
- using public, private and third sector services in supporting clients' individual situation
- the operating principles and logic of the service provision systems
- documentation in service coordination
- case management for young people, people with mental health problems, disabled people and aged people
- multi-professional collaboration
- networking
- digital services as part of case management and service coordination methods and practices

Materials

- Opettajan osoittama materiaali Moodle- oppimisympäristössä
- Hänninen, K. Palveluohjaus. Asiakaslähtöistä palvelua vauvasta vaariin. Stakes, FinSoc. Raportteja 20/2007. http://www.julkari.fi/handle/10024/75697
- Ketola, T. & Alaverdyan, A. 2020. Ihmisiä kohtaamassa: Asiakaslähtöisen palveluohjauksen jäljillä työikäisten palveluissa. Jyväskylän ammattikorkeakoulun julkaisuja 295/2020, Jyväskylän ammattikorkeakoulu. http://urn.fi/URN:ISBN:978-951-830-595-1
- Pietiläinen, E. ja Seppälä, H. 2003. Palveluohjaus asiakastyössä ja organisaatiossa. Kehitysvammaliitto.
- Patronen M., Hämäläinen J., Sola J., Leisio J., Koistinen T. & Holja T. Palvelutori – Ohjaus- ja neuvontapalvelu ikäihmisille. 2015. 2. uudistettu laitos. Sitran selvityksiä 82. https://media.sitra.fi/2017/02/27174904/Selvityksia82_uud_p-2.pdf
- Suominen, S. ja Tuominen M. 2007. Palveluohjaus: portti itsenäiseen elämään. Profami.
- Zechner M. (toim.) Näkökulmia palvelutarpeen arviointiin. Seinäjoen ammattikorkeakoulun julkaisusarja B. Raportteja ja selvityksiä 144. Seinäjoki 2019. https://www.theseus.fi/handle/10024/226365
-Other Literature provided by the teachers.

Teaching methods

Contact lessons, group work, independent studying and tasks, expert visitors, seminar

Student workload

135 hours
- 28 hours in the classroom
- 107 hours of group work and independent study

Evaluation scale

1-5

Assessment criteria, satisfactory (1)

Students
- are able to recognize principles and concepts of systematic and persevering case management
- can recognize some principles of service system and they know how public, private and voluntary sector services can be fixed together by the means of case management
- have knowledge about professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, good (3)

Students
- have competence to use principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can use relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, excellent (5)

Students
- have governance of principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can apply relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- have capacity to analyse the importance of multi-professional co-operation in case management
- have readiness to gain information required in case management

Objective

Students have command of goal-oriented long-term case management principles and practices. Using case management, students are able to focus and collect services to support clients in various life situations. Students know how to extensively assess clients' needs for services according to the ethical principles of social work. Students are familiar with the operating logic of service provision systems and different levels of case management. Students promote the implementation of the service package by networking and understand the importance of multi-professional co-operation.. They know how to coordinate services produced by the public, private and third sector. They use relevant professional methods in the case management process. Students are especially familiar with case management practices for young people, people with mental health problems, disabled people and aged people. Students know how to demonstrate their competence in multi-professional collaboration. They know how to seek information required in case management. Students are able to use digital services as part of case management and service coordination methods and practices.

Content

- the concept and practice of case management
- assessing the client's need for services
- the case management process
- the client-centred approach as part of case management
- ethics in service coordination
- using public, private and third sector services in supporting clients' individual situation
- the operating principles and logic of the service provision systems
- documentation in service coordination
- case management for young people, people with mental health problems, disabled people and aged people
- multi-professional collaboration
- networking
- digital services as part of case management and service coordination methods and practices

Materials

Blommila, K. Juntunen, M. & Kosunen, S. (toim.) Puheenvuoroja palveluohjauksesta. 2022, sivut 19- 168 ja ehkä sivut 247-265 ja 280-290,
Ketola, T. & Alaverdyan, A. 2020. Ihmisiä kohtaamassa: Asiakaslähtöisen palveluohjauksen jäljillä työikäisten palveluissa. Jyväskylän ammattikorkeakoulun julkaisuja 295/2020, Jyväskylän ammattikorkeakoulu. http://urn.fi/URN:ISBN:978-951-830-595-1
Patronen M., Hämäläinen J., Sola J., Leisio J., Koistinen T. & Holja T. Palvelutori – Ohjaus- ja neuvontapalvelu ikäihmisille. 2015. 2. uudistettu laitos. Sitran selvityksiä 82. https://media.sitra.fi/2017/02/27174904/Selvityksia82_uud_p-2.pdf
Suominen, S. ja Tuominen M. 2007. Palveluohjaus: portti itsenäiseen elämään. Profami.
Zechner M. (toim.) Näkökulmia palvelutarpeen arviointiin. Seinäjoen ammattikorkeakoulun julkaisusarja B. Raportteja ja selvityksiä 144. Seinäjoki 2019. https://www.theseus.fi/handle/10024/226365

Teaching methods

Online course

Employer connections

The study course does not include practical training

Student workload

135 h: online studies, independent studying and learning assigments.

Evaluation scale

1-5

Assessment criteria, satisfactory (1)

Students
- are able to recognize principles and concepts of systematic and persevering case management
- can recognize some principles of service system and they know how public, private and voluntary sector services can be fixed together by the means of case management
- have knowledge about professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, good (3)

Students
- have competence to use principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can use relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, excellent (5)

Students
- have governance of principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can apply relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- have capacity to analyse the importance of multi-professional co-operation in case management
- have readiness to gain information required in case management

Assessment methods and criteria

Learning assingments

Objective

Students have command of goal-oriented long-term case management principles and practices. Using case management, students are able to focus and collect services to support clients in various life situations. Students know how to extensively assess clients' needs for services according to the ethical principles of social work. Students are familiar with the operating logic of service provision systems and different levels of case management. Students promote the implementation of the service package by networking and understand the importance of multi-professional co-operation.. They know how to coordinate services produced by the public, private and third sector. They use relevant professional methods in the case management process. Students are especially familiar with case management practices for young people, people with mental health problems, disabled people and aged people. Students know how to demonstrate their competence in multi-professional collaboration. They know how to seek information required in case management. Students are able to use digital services as part of case management and service coordination methods and practices.

Content

- the concept and practice of case management
- assessing the client's need for services
- the case management process
- the client-centred approach as part of case management
- ethics in service coordination
- using public, private and third sector services in supporting clients' individual situation
- the operating principles and logic of the service provision systems
- documentation in service coordination
- case management for young people, people with mental health problems, disabled people and aged people
- multi-professional collaboration
- networking
- digital services as part of case management and service coordination methods and practices

Materials

Blommila, K. Juntunen, M. & Kosunen, S. (toim.) Puheenvuoroja palveluohjauksesta. 2022, sivut 19- 168 ja ehkä sivut 247-265 ja 280-290,
Ketola, T. & Alaverdyan, A. 2020. Ihmisiä kohtaamassa: Asiakaslähtöisen palveluohjauksen jäljillä työikäisten palveluissa. Jyväskylän ammattikorkeakoulun julkaisuja 295/2020, Jyväskylän ammattikorkeakoulu. http://urn.fi/URN:ISBN:978-951-830-595-1
Patronen M., Hämäläinen J., Sola J., Leisio J., Koistinen T. & Holja T. Palvelutori – Ohjaus- ja neuvontapalvelu ikäihmisille. 2015. 2. uudistettu laitos. Sitran selvityksiä 82. https://media.sitra.fi/2017/02/27174904/Selvityksia82_uud_p-2.pdf
-Suominen, S. ja Tuominen M. 2007. Palveluohjaus: portti itsenäiseen elämään. Profami.
-Zechner M. (toim.) Näkökulmia palvelutarpeen arviointiin. Seinäjoen ammattikorkeakoulun julkaisusarja B. Raportteja ja selvityksiä 144. Seinäjoki 2019. https://www.theseus.fi/handle/10024/226365

Teaching methods

Online studies, independent studying and learning assigments

Student workload

135 h: online studies, independent studying and learning assigment

Evaluation scale

1-5

Assessment criteria, satisfactory (1)

Students
- are able to recognize principles and concepts of systematic and persevering case management
- can recognize some principles of service system and they know how public, private and voluntary sector services can be fixed together by the means of case management
- have knowledge about professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, good (3)

Students
- have competence to use principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can use relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, excellent (5)

Students
- have governance of principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can apply relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- have capacity to analyse the importance of multi-professional co-operation in case management
- have readiness to gain information required in case management

Assessment methods and criteria

Learning assignments

Objective

Students have command of goal-oriented long-term case management principles and practices. Using case management, students are able to focus and collect services to support clients in various life situations. Students know how to extensively assess clients' needs for services according to the ethical principles of social work. Students are familiar with the operating logic of service provision systems and different levels of case management. Students promote the implementation of the service package by networking and understand the importance of multi-professional co-operation.. They know how to coordinate services produced by the public, private and third sector. They use relevant professional methods in the case management process. Students are especially familiar with case management practices for young people, people with mental health problems, disabled people and aged people. Students know how to demonstrate their competence in multi-professional collaboration. They know how to seek information required in case management. Students are able to use digital services as part of case management and service coordination methods and practices.

Content

- the concept and practice of case management
- assessing the client's need for services
- the case management process
- the client-centred approach as part of case management
- ethics in service coordination
- using public, private and third sector services in supporting clients' individual situation
- the operating principles and logic of the service provision systems
- documentation in service coordination
- case management for young people, people with mental health problems, disabled people and aged people
- multi-professional collaboration
- networking
- digital services as part of case management and service coordination methods and practices

Materials

- Opettajan osoittama materiaali Moodle- oppimisympäristössä
- Hänninen, K. Palveluohjaus. Asiakaslähtöistä palvelua vauvasta vaariin. Stakes, FinSoc. Raportteja 20/2007. http://www.julkari.fi/handle/10024/75697
- Ketola, T. & Alaverdyan, A. 2020. Ihmisiä kohtaamassa: Asiakaslähtöisen palveluohjauksen jäljillä työikäisten palveluissa. Jyväskylän ammattikorkeakoulun julkaisuja 295/2020, Jyväskylän ammattikorkeakoulu. http://urn.fi/URN:ISBN:978-951-830-595-1
- Pietiläinen, E. ja Seppälä, H. 2003. Palveluohjaus asiakastyössä ja organisaatiossa. Kehitysvammaliitto.
- Patronen M., Hämäläinen J., Sola J., Leisio J., Koistinen T. & Holja T. Palvelutori – Ohjaus- ja neuvontapalvelu ikäihmisille. 2015. 2. uudistettu laitos. Sitran selvityksiä 82. https://media.sitra.fi/2017/02/27174904/Selvityksia82_uud_p-2.pdf
- Suominen, S. ja Tuominen M. 2007. Palveluohjaus: portti itsenäiseen elämään. Profami.
- Zechner M. (toim.) Näkökulmia palvelutarpeen arviointiin. Seinäjoen ammattikorkeakoulun julkaisusarja B. Raportteja ja selvityksiä 144. Seinäjoki 2019. https://www.theseus.fi/handle/10024/226365
-Other Literature provided by the teachers.

Teaching methods

Contact lessons, group work, independent studying and tasks, expert visitors, seminar

Student workload

135 hours
- 28 hours in the classroom
- 107 hours of group work and independent study

Evaluation scale

1-5

Assessment criteria, satisfactory (1)

Students
- are able to recognize principles and concepts of systematic and persevering case management
- can recognize some principles of service system and they know how public, private and voluntary sector services can be fixed together by the means of case management
- have knowledge about professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, good (3)

Students
- have competence to use principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can use relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, excellent (5)

Students
- have governance of principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can apply relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- have capacity to analyse the importance of multi-professional co-operation in case management
- have readiness to gain information required in case management

Objective

Students have command of goal-oriented long-term case management principles and practices. Using case management, students are able to focus and collect services to support clients in various life situations. Students know how to extensively assess clients' needs for services according to the ethical principles of social work. Students are familiar with the operating logic of service provision systems and different levels of case management. Students promote the implementation of the service package by networking and understand the importance of multi-professional co-operation.. They know how to coordinate services produced by the public, private and third sector. They use relevant professional methods in the case management process. Students are especially familiar with case management practices for young people, people with mental health problems, disabled people and aged people. Students know how to demonstrate their competence in multi-professional collaboration. They know how to seek information required in case management. Students are able to use digital services as part of case management and service coordination methods and practices.

Content

- the concept and practice of case management
- assessing the client's need for services
- the case management process
- the client-centred approach as part of case management
- ethics in service coordination
- using public, private and third sector services in supporting clients' individual situation
- the operating principles and logic of the service provision systems
- documentation in service coordination
- case management for young people, people with mental health problems, disabled people and aged people
- multi-professional collaboration
- networking
- digital services as part of case management and service coordination methods and practices

Materials

- Opettajan osoittama materiaali Moodle- oppimisympäristössä
- Hänninen, K. Palveluohjaus. Asiakaslähtöistä palvelua vauvasta vaariin. Stakes, FinSoc. Raportteja 20/2007. http://www.julkari.fi/handle/10024/75697
- Ketola, T. & Alaverdyan, A. 2020. Ihmisiä kohtaamassa: Asiakaslähtöisen palveluohjauksen jäljillä työikäisten palveluissa. Jyväskylän ammattikorkeakoulun julkaisuja 295/2020, Jyväskylän ammattikorkeakoulu. http://urn.fi/URN:ISBN:978-951-830-595-1
- Pietiläinen, E. ja Seppälä, H. 2003. Palveluohjaus asiakastyössä ja organisaatiossa. Kehitysvammaliitto.
- Patronen M., Hämäläinen J., Sola J., Leisio J., Koistinen T. & Holja T. Palvelutori – Ohjaus- ja neuvontapalvelu ikäihmisille. 2015. 2. uudistettu laitos. Sitran selvityksiä 82. https://media.sitra.fi/2017/02/27174904/Selvityksia82_uud_p-2.pdf
- Suominen, S. ja Tuominen M. 2007. Palveluohjaus: portti itsenäiseen elämään. Profami.
- Zechner M. (toim.) Näkökulmia palvelutarpeen arviointiin. Seinäjoen ammattikorkeakoulun julkaisusarja B. Raportteja ja selvityksiä 144. Seinäjoki 2019. https://www.theseus.fi/handle/10024/226365
-Other Literature provided by the teachers.

Teaching methods

Studies in e-learning environment, assignments.

Evaluation scale

1-5

Assessment criteria, satisfactory (1)

Students
- are able to recognize principles and concepts of systematic and persevering case management
- can recognize some principles of service system and they know how public, private and voluntary sector services can be fixed together by the means of case management
- have knowledge about professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, good (3)

Students
- have competence to use principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can use relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, excellent (5)

Students
- have governance of principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can apply relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- have capacity to analyse the importance of multi-professional co-operation in case management
- have readiness to gain information required in case management

Objective

Students have command of goal-oriented long-term case management principles and practices. Using case management, students are able to focus and collect services to support clients in various life situations. Students know how to extensively assess clients' needs for services according to the ethical principles of social work. Students are familiar with the operating logic of service provision systems and different levels of case management. Students promote the implementation of the service package by networking and understand the importance of multi-professional co-operation.. They know how to coordinate services produced by the public, private and third sector. They use relevant professional methods in the case management process. Students are especially familiar with case management practices for young people, people with mental health problems, disabled people and aged people. Students know how to demonstrate their competence in multi-professional collaboration. They know how to seek information required in case management. Students are able to use digital services as part of case management and service coordination methods and practices.

Content

- the concept and practice of case management
- assessing the client's need for services
- the case management process
- the client-centred approach as part of case management
- ethics in service coordination
- using public, private and third sector services in supporting clients' individual situation
- the operating principles and logic of the service provision systems
- documentation in service coordination
- case management for young people, people with mental health problems, disabled people and aged people
- multi-professional collaboration
- networking
- digital services as part of case management and service coordination methods and practices

Materials

- Opettajan osoittama materiaali Moodle- oppimisympäristössä
- Hänninen, K. Palveluohjaus. Asiakaslähtöistä palvelua vauvasta vaariin. Stakes, FinSoc. Raportteja 20/2007. http://www.julkari.fi/handle/10024/75697
- Ketola, T. & Alaverdyan, A. 2020. Ihmisiä kohtaamassa: Asiakaslähtöisen palveluohjauksen jäljillä työikäisten palveluissa. Jyväskylän ammattikorkeakoulun julkaisuja 295/2020, Jyväskylän ammattikorkeakoulu. http://urn.fi/URN:ISBN:978-951-830-595-1
- Pietiläinen, E. ja Seppälä, H. 2003. Palveluohjaus asiakastyössä ja organisaatiossa. Kehitysvammaliitto.
- Patronen M., Hämäläinen J., Sola J., Leisio J., Koistinen T. & Holja T. Palvelutori – Ohjaus- ja neuvontapalvelu ikäihmisille. 2015. 2. uudistettu laitos. Sitran selvityksiä 82. https://media.sitra.fi/2017/02/27174904/Selvityksia82_uud_p-2.pdf
- Suominen, S. ja Tuominen M. 2007. Palveluohjaus: portti itsenäiseen elämään. Profami.
- Zechner M. (toim.) Näkökulmia palvelutarpeen arviointiin. Seinäjoen ammattikorkeakoulun julkaisusarja B. Raportteja ja selvityksiä 144. Seinäjoki 2019. https://www.theseus.fi/handle/10024/226365
-Other Literature provided by the teachers.

Teaching methods

Contact lessons, group work, independent studying and tasks, seminar

Evaluation scale

1-5

Assessment criteria, satisfactory (1)

Students
- are able to recognize principles and concepts of systematic and persevering case management
- can recognize some principles of service system and they know how public, private and voluntary sector services can be fixed together by the means of case management
- have knowledge about professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, good (3)

Students
- have competence to use principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can use relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, excellent (5)

Students
- have governance of principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can apply relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- have capacity to analyse the importance of multi-professional co-operation in case management
- have readiness to gain information required in case management

Objective

Students have command of goal-oriented long-term case management principles and practices. Using case management, students are able to focus and collect services to support clients in various life situations. Students know how to extensively assess clients' needs for services according to the ethical principles of social work. Students are familiar with the operating logic of service provision systems and different levels of case management. Students promote the implementation of the service package by networking and understand the importance of multi-professional co-operation.. They know how to coordinate services produced by the public, private and third sector. They use relevant professional methods in the case management process. Students are especially familiar with case management practices for young people, people with mental health problems, disabled people and aged people. Students know how to demonstrate their competence in multi-professional collaboration. They know how to seek information required in case management. Students are able to use digital services as part of case management and service coordination methods and practices.

Content

- the concept and practice of case management
- assessing the client's need for services
- the case management process
- the client-centred approach as part of case management
- ethics in service coordination
- using public, private and third sector services in supporting clients' individual situation
- the operating principles and logic of the service provision systems
- documentation in service coordination
- case management for young people, people with mental health problems, disabled people and aged people
- multi-professional collaboration
- networking
- digital services as part of case management and service coordination methods and practices

Materials

- Hänninen, K. Palveluohjaus. Asiakaslähtöistä palvelua vauvasta vaariin. Stakes, FinSoc. Raportteja 20/2007. http://www.julkari.fi/handle/10024/75697
- Ketola, T. & Alaverdyan, A. 2020. Ihmisiä kohtaamassa: Asiakaslähtöisen palveluohjauksen jäljillä työikäisten palveluissa. Jyväskylän ammattikorkeakoulun julkaisuja 295/2020, Jyväskylän ammattikorkeakoulu. http://urn.fi/URN:ISBN:978-951-830-595-1
- Pietiläinen, E. ja Seppälä, H. 2003. Palveluohjaus asiakastyössä ja organisaatiossa. Kehitysvammaliitto.
- Patronen M., Hämäläinen J., Sola J., Leisio J., Koistinen T. & Holja T. Palvelutori – Ohjaus- ja neuvontapalvelu ikäihmisille. 2015. 2. uudistettu laitos. Sitran selvityksiä 82. https://media.sitra.fi/2017/02/27174904/Selvityksia82_uud_p-2.pdf
- Suominen, S. ja Tuominen M. 2007. Palveluohjaus: portti itsenäiseen elämään. Profami.
- Zechner M. (toim.) Näkökulmia palvelutarpeen arviointiin. Seinäjoen ammattikorkeakoulun julkaisusarja B. Raportteja ja selvityksiä 144. Seinäjoki 2019. https://www.theseus.fi/handle/10024/226365
- Lisäksi muu mahdollinen opettajan osoittama materiaali

Student workload

133h

Further information

The course will be 9.1.-30.4.2023. The last day when student can start the course is 15.3.2023.

Evaluation scale

1-5

Assessment criteria, satisfactory (1)

Students
- are able to recognize principles and concepts of systematic and persevering case management
- can recognize some principles of service system and they know how public, private and voluntary sector services can be fixed together by the means of case management
- have knowledge about professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, good (3)

Students
- have competence to use principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can use relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, excellent (5)

Students
- have governance of principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can apply relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- have capacity to analyse the importance of multi-professional co-operation in case management
- have readiness to gain information required in case management

Objective

Students have command of goal-oriented long-term case management principles and practices. Using case management, students are able to focus and collect services to support clients in various life situations. Students know how to extensively assess clients' needs for services according to the ethical principles of social work. Students are familiar with the operating logic of service provision systems and different levels of case management. Students promote the implementation of the service package by networking and understand the importance of multi-professional co-operation.. They know how to coordinate services produced by the public, private and third sector. They use relevant professional methods in the case management process. Students are especially familiar with case management practices for young people, people with mental health problems, disabled people and aged people. Students know how to demonstrate their competence in multi-professional collaboration. They know how to seek information required in case management. Students are able to use digital services as part of case management and service coordination methods and practices.

Content

- the concept and practice of case management
- assessing the client's need for services
- the case management process
- the client-centred approach as part of case management
- ethics in service coordination
- using public, private and third sector services in supporting clients' individual situation
- the operating principles and logic of the service provision systems
- documentation in service coordination
- case management for young people, people with mental health problems, disabled people and aged people
- multi-professional collaboration
- networking
- digital services as part of case management and service coordination methods and practices

Materials

Hänninen, K. Palveluohjaus. Asiakaslähtöistä palvelua vauvasta vaariin. Stakes, FinSoc. Raportteja 20/2007. http://www.julkari.fi/handle/10024/75697
Ketola, T. & Alaverdyan, A. 2020. Ihmisiä kohtaamassa: Asiakaslähtöisen palveluohjauksen jäljillä työikäisten palveluissa. Jyväskylän ammattikorkeakoulun julkaisuja 295/2020, Jyväskylän ammattikorkeakoulu. http://urn.fi/URN:ISBN:978-951-830-595-1
Patronen M., Hämäläinen J., Sola J., Leisio J., Koistinen T. & Holja T. Palvelutori – Ohjaus- ja neuvontapalvelu ikäihmisille. 2015. 2. uudistettu laitos. Sitran selvityksiä 82. https://media.sitra.fi/2017/02/27174904/Selvityksia82_uud_p-2.pdf
Suominen, S. ja Tuominen M. 2007. Palveluohjaus: portti itsenäiseen elämään. Profami.
Zechner M. (toim.) Näkökulmia palvelutarpeen arviointiin. Seinäjoen ammattikorkeakoulun julkaisusarja B. Raportteja ja selvityksiä 144. Seinäjoki 2019. https://www.theseus.fi/handle/10024/226365

Teaching methods

Contact lessons, group work, independent studying and tasks

Employer connections

The study course does not include practical training

Student workload

133 h

Evaluation scale

1-5

Assessment criteria, satisfactory (1)

Students
- are able to recognize principles and concepts of systematic and persevering case management
- can recognize some principles of service system and they know how public, private and voluntary sector services can be fixed together by the means of case management
- have knowledge about professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, good (3)

Students
- have competence to use principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can use relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, excellent (5)

Students
- have governance of principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can apply relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- have capacity to analyse the importance of multi-professional co-operation in case management
- have readiness to gain information required in case management

Objective

Students have command of goal-oriented long-term case management principles and practices. Using case management, students are able to focus and collect services to support clients in various life situations. Students know how to extensively assess clients' needs for services according to the ethical principles of social work. Students are familiar with the operating logic of service provision systems and different levels of case management. Students promote the implementation of the service package by networking and understand the importance of multi-professional co-operation.. They know how to coordinate services produced by the public, private and third sector. They use relevant professional methods in the case management process. Students are especially familiar with case management practices for young people, people with mental health problems, disabled people and aged people. Students know how to demonstrate their competence in multi-professional collaboration. They know how to seek information required in case management. Students are able to use digital services as part of case management and service coordination methods and practices.

Content

- the concept and practice of case management
- assessing the client's need for services
- the case management process
- the client-centred approach as part of case management
- ethics in service coordination
- using public, private and third sector services in supporting clients' individual situation
- the operating principles and logic of the service provision systems
- documentation in service coordination
- case management for young people, people with mental health problems, disabled people and aged people
- multi-professional collaboration
- networking
- digital services as part of case management and service coordination methods and practices

Materials

Hänninen, K. Palveluohjaus. Asiakaslähtöistä palvelua vauvasta vaariin. Stakes, FinSoc. Raportteja 20/2007. http://www.julkari.fi/handle/10024/75697
Ketola, T. & Alaverdyan, A. 2020. Ihmisiä kohtaamassa: Asiakaslähtöisen palveluohjauksen jäljillä työikäisten palveluissa. Jyväskylän ammattikorkeakoulun julkaisuja 295/2020, Jyväskylän ammattikorkeakoulu. http://urn.fi/URN:ISBN:978-951-830-595-1
Patronen M., Hämäläinen J., Sola J., Leisio J., Koistinen T. & Holja T. Palvelutori – Ohjaus- ja neuvontapalvelu ikäihmisille. 2015. 2. uudistettu laitos. Sitran selvityksiä 82. https://media.sitra.fi/2017/02/27174904/Selvityksia82_uud_p-2.pdf
Suominen, S. ja Tuominen M. 2007. Palveluohjaus: portti itsenäiseen elämään. Profami.
Zechner M. (toim.) Näkökulmia palvelutarpeen arviointiin. Seinäjoen ammattikorkeakoulun julkaisusarja B. Raportteja ja selvityksiä 144. Seinäjoki 2019. https://www.theseus.fi/handle/10024/226365

Teaching methods

Online course

Employer connections

The study course does not include practical training

Student workload

133h

Further information

The course will be 3.10 - 6.11.2022

Evaluation scale

1-5

Assessment criteria, satisfactory (1)

Students
- are able to recognize principles and concepts of systematic and persevering case management
- can recognize some principles of service system and they know how public, private and voluntary sector services can be fixed together by the means of case management
- have knowledge about professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, good (3)

Students
- have competence to use principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can use relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- recognize the importance of multi-professional co-operation in case management

Assessment criteria, excellent (5)

Students
- have governance of principles and concepts of systematic and persevering case management
- have capacity to direct, gather and evaluate services which meet clients? needs
- know principles of service system and they can use methods to fix public, private and voluntary sector services together by the means of case management
- have can apply relevant professional methods in case management process
- have knowledge of case management practices among young people, clients with mental illness and clients who are disabled or have old age
- have capacity to analyse the importance of multi-professional co-operation in case management
- have readiness to gain information required in case management