Advanced Competence in outpatient clinics (5cr)

Objective

The student
- recognizes the special characteristics of encounters with patients/clients and their loved ones at the reception and applies ethical principles and guidelines in the situation
- applies anatomy, physiology, and pathophysiology in determining the patient's/client's care needs and assessing their condition
- independently applies examinations and nursing methods in the patient's/client's care, following the principles of infection control
- plan, implement, and evaluate patient/client care in reseption activities as a nursing expert and member of a multidisciplinary team
- guide patients/clients at the outpatient clinics and through remote services, applying goal-oriented and evaluative guidance
- uses evidence-based nursing in different work environments

Content

Meeting the patient/client and their relatives at the reception;
Determining the patient/client's need for care and assessing their condition at the reception.
Physical examination of the patient/client at the reception
Examinations and minor procedures performed on the patient/client at the reception;
Multidisciplinary care chain for reception patients/clients.
Goal-oriented and evaluative guidance for patients/clients at the reception.
Evidence-based development of nursing care in different operating environments.
Simulations and skills workshops.

Assessment criteria, satisfactory (1)

Student
- uses professional terminology to some extent in reception work
- finds and uses professional and research-based sources to some extent
- evaluates the sources they use
- works in a goal-oriented manner, stays on schedule, and modifies their actions when necessary
- explains their own and the group's actions
- recognize the importance of the safety instructions used in reception work and applies them
- acts in accordance with the ethical principles of the profession
- familiarizes themselves with the knowledge base required for reception work and applies it
- treats patients/customers professionally and guides them in reception activities

Assessment criteria, good (3)

Student
- uses and interprets professional terminology used in reception work expertly and fluently
- uses up-to-date professional and research-based sources expertly
- reliably evaluates the sources they use
- plans their own activities, manages their schedules, acts responsibly, and evaluates their own activities
- analyzes, justifies, and explains their own and the group's activities
- evaluates safety factors and ethical issues related to reception activities
- contextualises and justifies their actions as required by the situation
- is familiar with the knowledge base required for reception work and is able to analyse and use concepts and acquired knowledge systematically
- encounters patients/clients from different backgrounds in reception work and guides them taking their backgrounds into account

Assessment criteria, excellent (5)

Student
- uses professional terminology used in reception work fluently and comprehensively, with a good grasp of the big picture
- applies up-to-date professional and research-based sources fluently, expertly, diversely, and in a way that develops their own expertise
- reliably and critically evaluates the sources they use
- plans their own activities in a goal-oriented manner, manages their schedules, acts responsibly, and critically evaluates their own activities
- develops the group's activities and changes them when necessary
- evaluates the results achieved by the group, takes responsibility for their own and other group members' activities, and is able to resolve potential conflicts
- critically evaluates and develops their own activities in relation to the safety factors and ethical principles of reception activities
- acquires a broad and diverse knowledge base necessary for reception activities and analyzes and uses the information they have acquired in a justified, critical, and applicable manner
- encounters patients/clients from different backgrounds in a professional manner in reception work
- assesses the patient's need for guidance and selects an appropriate guidance method