Processes in Food Service (2cr)
Course unit code: KI15AORI006
General information
- Credits
- 2 cr
Objective
- The student understands the special characteristics of the service production and sales of service. The student learns to realise the customer's expectations and act in the way required by the service situation. The student understands the manners which are needed in working life and customer service. The student knows the basic skills of a service and alcohol serving.
Content
- special characteristics of the service
- mainier- and conduct culture
- different service systems
- alcohol serving
Qualifications
No previous studies are required
Assessment criteria, satisfactory (1)
Edeltäviä opintoja ei tarvita
Materials
Will be announced at the beginning of the cource
Teaching methods
- Lectures, exercises
Further information
Tiimiin Eliisa Lahola