Study Guide

Objective

Students will be competent in producing services in accordance with the service concept. They will learn about the production and service process. They will be capable of applying their knowledge of the safety and cost-effectiveness of service production. The student masters good hygienic practices and takes responsibility for the sanitation and comfort in an environmentally and sustainable manner.

Content

Production and service process

Qualifications

No Prequisites

Assessment criteria, satisfactory (1)

Students can produce different services with assistance
Students can work in production and service processes with guidance

Assessment criteria, good (3)

Students can produce different service situations in different service concepts.
Students can work in production and service processes.

Assessment criteria, excellent (5)

Students can produce and solve different customer service situations in different service concepts.
Students can work independently in production and service processes.